Detail-oriented healthcare manager with extensive experience in optimizing healthcare management operations. Proven track record of driving change through issue identification, development of strategic improvement plans, and effective vision implementation. Core competencies include communication, management, and relationship building, aimed at enhancing operational efficiency and patient care. Committed to leveraging skills to foster continuous improvement in healthcare settings.
Overview
24
24
years of professional experience
Work History
Senior Manager, Comprehensive Breast Center, OBGYN
Northwell Health Physician Partners
Staten Island, NY
04.2022 - Current
Lead the team, oversee the day-to-day activities, and recruit, hire, and evaluate practice employees.
Utilize data and analytics to inform decision-making, and improve operational efficiency.
Plan and implement new programs and services to meet the patients' needs. Develop and execute services tailored to patient requirements.
Oversee the preparation and management of all budgets, evaluate, and produce cost-effective solutions for the practices.
Identified areas of improvement within existing operations through process analysis and benchmarking studies.
Conducted performance reviews and provided feedback to direct reports for career development.
Strengthened patient outcomes through team-based efforts; collaborated with multidisciplinary team members to increase overall efficiency.
Oversee the NAPBC accreditation process; review and implement policies and procedures associated with the operations of the practice; and directly present to the Breast Leadership Committee.
Manager, Comprehensive Breast Center
Northwell Health Physician Partners
Staten Island, NY
07.2010 - 04.2022
Manage and direct the day-to-day activities; recruit, hire and evaluate practice employees
Collaborate with physicians to develop strategic business plans, define budget, and establish daily objectives; devise and implement new and revised policies to streamline programs and processes
Oversee financial activities, including billing, payroll, and accounts payable and receivable
Enforce compliance policies adhering to hospital and practice guidelines
Analyze and monitor new patient, surgical candidates, and new/established cancer diagnosis volume; track trends and identify strategic solutions optimizing quality care
Compose and present cancer volume, hospital comparison reports, cancer survival rate, and quality measures (Cp3R) to Commission on Cancer
Establish processes for NAPBC standards; implemented procedures, oversee weekly multidisciplinary breast conference
Strategize and create practice marketing materials; Participate with various community outreach; instrumental with fundraising for our center’s development
Manager
Beth Israel Medical Center
New York, NY
08.2001 - 07.2010
Managed administrative personnel and day-to-day operations to optimize effectiveness and responsiveness.
Coordinated all of the department's special events and directed special projects.
Tracked operational expenses and compiled information for monthly budget variance reports and annual budget requests; tracked special fund expenses, deposits, and balances; worked with finance on reconciling funds.
Maintained the physical environment of the department and organized all moves of office practices.
Responsible for the Department of Surgery payroll and time accruals.
Monitored all non-physician credentials; interviewed and managed the recruitment of administrative staff.
Tracked the academic and clinical credentials for new appointments and reappointment for attending surgeons and clinical staff, and prepared reports for reappointment and promotions.
Instrumental in the preparation of departmental reports, resident reviews (PIF document), lectures, and all research grant applications.
Education
St. Joseph's College - Organizational Management
St. Joseph's College
Brooklyn, NY
08.2001
New York City Technical College - Liberal Arts
New York City Technical College
05.1995
Skills
Process improvement
Operations management
Team leadership
Performance evaluation
Operational efficiency
Project Management
Collaborative leadership
Community outreach
Improving Patient Experience
Culture of Care Leader
Timeline
Senior Manager, Comprehensive Breast Center, OBGYN
Northwell Health Physician Partners
04.2022 - Current
Manager, Comprehensive Breast Center
Northwell Health Physician Partners
07.2010 - 04.2022
Manager
Beth Israel Medical Center
08.2001 - 07.2010
St. Joseph's College - Organizational Management
St. Joseph's College
New York City Technical College - Liberal Arts
New York City Technical College
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