Sue Ferguson
Houston,TX
Summary
Accomplished Clinical Administrative Director at MD Anderson Cancer Center, adept in organizational leadership and operational improvements. Spearheaded multi-team clinic models and nursing shared governance, showcasing teamwork and collaboration. Proven track record in enhancing patient care and expanding service lines, reflecting a commitment to excellence and innovation in healthcare management.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Clinical Administrative Director, Breast Center
THE UNIVERSITY OF TEXAS MD ANDERSON CANCER CENTER
Houston, Texas
01.2007 - Current
- Company Overview: The nation’s number one cancer hospital (U.S
- News & World Report, 2022)
- Manages all administrative, financial, nursing, and clinical functions for a large outpatient breast cancer care center
- Works in a dyad partnership with ambulatory center medical directors, and with executive and nursing leadership, faculty, department administrators, advanced practice providers and ancillary services, to operationalize safe clinical care and deliver a patient focused experience
- Served in a dual role as the interim Clinical Administrative Director for the Genitourinary Center from Nov 2021 to present, and in the Cancer Prevention and Survivorship Center from 2016 to 2018
- The nation’s number one cancer hospital (U.S
- News & World Report, 2022)
- Key participant in COVID-19 ambulatory operation responses and in recovery efforts, including expansion of the Breast Service Line into new markets
- Structured and implemented a multi-team clinic model for newly diagnosed breast cancer patients in the local geographic market
- Ensures eligible patients receive diagnostic workup and packaged services of breast medical, surgical, and radiation services at first appointment
- Led development and implementation of a nursing shared governance model in the ambulatory setting, which is recognized as a best practice group problem solving model by MD Anderson nursing leadership
- Contributed to the development of the institutional Nursing Professional Practice Model
- Facilitated implementation of a novel clinic exam room utilization model across all of MD Anderson ambulatory centers
Director of Breast Imaging Services
MEMORIAL HERMANN SOUTHWEST HOSPITAL
Houston, Texas
01.2005 - 01.2007
- Provided strategic direction and oversight of a comprehensive breast imaging center and two satellite imaging locations
- Collaborated with executive leadership of the 600+ bed acute care facility to implement new digital technology in breast imaging and diagnostic workup services
Director of Quality, Risk Management, Regulatory Compliance
MEMORIAL HERMANN SOUTHEAST HOSPITAL
Houston, Texas
01.2001 - 01.2005
- Responsible for leading hospital, nursing, and medical staff quality, risk, infection control and patient experience programs, while ensuring adherence with Joint Commission, CMS, and other regulatory standards
Principal & Healthcare Consultant
SUSAN FERGUSON HEALTHCARE CONSULTANT
Houston, Texas
01.2000 - 01.2001
- Provided expert knowledge in quality improvement and work redesign in the national healthcare setting and manufacturing industry
Director of Health Information Management (Medical Records)
MEMORIAL HERMANN MEDICAL CENTER HOSPITAL
Houston, Texas
01.1998 - 01.2000
- Provided oversight of large hospital departments and performed a range of operational and financial activities targeted at overall hospital-wide performance improvement in nursing and medical staff practices of a 645-bed hospital
Director of Performance Improvement, Regulatory Compliance, Infection Control
MEMORIAL HERMANN MEDICAL CENTER HOSPITAL
Houston, Texas
01.1996 - 01.1998
- Provided oversight of large hospital departments and performed a range of operational and financial activities targeted at overall hospital-wide performance improvement in nursing and medical staff practices of a 645-bed hospital
Director of Quality Improvement, Case Management
AUSTIN DIAGNOSTIC MEDICAL CENTER
Austin, Texas
01.1995 - 01.1996
- Responsible for designing, implementing, and directing the quality, case management, risk, regulatory compliance, and infection control programs in a 150-bed startup hospital, ensuring adherence with Joint Commission, state, and national regulatory standards
Education
DOCTOR OF NURSING PRACTICE -
Texas Tech University Health Sciences Center
BACHELOR OF SCIENCE NURSING -
University of Texas Arlington
MASTER OF BUSINESS ADMINISTRATION -
LeTourneau University
Skills
- Organizational Leadership
- Presentation Skills
- Operational Improvements
- Process Improvement
- Teamwork and Collaboration
Affiliations
- American Nurses Association
- Texas Nurses Association
- American Organization for Nursing Leadership
- Texas Organization for Nursing Leadership
- American Holistic Nurses Association
- Coalition for Nurse Well-Being
Certification
- Texas Board of Nurse Examiners, RN License #253561
- California Board of Nursing, RN License # 95228964
- Nurse Executive Advanced-Board Certified (NEA-BC)
- Certified Professional in Healthcare Quality (CPHQ)
- Certified Integrative Nutrition Health Coach (INHC)
Awards
- 2019 MD Anderson Nursing Quality Caring Award recipient
- 2021 ANA recognition as 'Healthy Nurse of the Nation'
Publications
- Healthy lifestyle screening in the Breast Cancer Center, 09/14/23, Society for Integrative Oncology Meeting, Banff, Alberta, Canada
- Local shared governance model design and implementation in the ambulatory setting, 07/01/20, American Academy of Ambulatory Care Nursing Annual Conference
- Community engagement approach: Developing an Active Living Plan in rural Texas, 01/01/18, Texas Public Health Association Journal
- Local nursing shared governance in the ambulatory setting, 11/15/18, Houston Magnet Conference, Houston, Texas
- Community engagement: Developing and implementing an Active Living Plan, 10/26/18, Healthier Texas Summit Uniting to Transform Health in Texas, Austin, Texas
- Rural health case study: Improving physical activity using a community engagement model, 03/25/17, Houston Global Health Collaborative Conference, Rice University, Houston, Texas
Boardaffiliation
- Houston Global Health Collaborative, 01/01/17, 01/01/21
- Texas Team Nursing Executive Board, Nurses on Boards Workgroup, 01/01/18, 01/01/19
- North Carolina Nurses on Boards Workgroup, 01/01/19, 01/01/20
Professional Highlights
- Highlighted by the American Nurses Association’s Healthy Nurse Healthy Nation program as the 'healthy nurse of the nation'., 07/01/21
- Also highlighted in the American Nurse Journal of the ANA., 10/01/21
- Initiator and key collaborator in developing the MD Anderson Well Nurse program., 01/01/16
- Created and shared Seven Self-Care Principles with MD Anderson nursing workforce during Nurses Week., 05/01/21
- Co-developer and co-facilitator of the MD Anderson Be Well Nursing Network.
- Monthly speaker in the Be Well Return to Health program., 02/01/21
- Presented wellness program for Texas Tech University Health Sciences Center., 09/01/21
- Facilitated development and implementation of an Active Living Plan in Victoria County., 01/01/16
Timeline
Clinical Administrative Director, Breast Center
THE UNIVERSITY OF TEXAS MD ANDERSON CANCER CENTER
01.2007 - Current
Director of Breast Imaging Services
MEMORIAL HERMANN SOUTHWEST HOSPITAL
01.2005 - 01.2007
Director of Quality, Risk Management, Regulatory Compliance
MEMORIAL HERMANN SOUTHEAST HOSPITAL
01.2001 - 01.2005
Principal & Healthcare Consultant
SUSAN FERGUSON HEALTHCARE CONSULTANT
01.2000 - 01.2001
Director of Health Information Management (Medical Records)
MEMORIAL HERMANN MEDICAL CENTER HOSPITAL
01.1998 - 01.2000
Director of Performance Improvement, Regulatory Compliance, Infection Control
MEMORIAL HERMANN MEDICAL CENTER HOSPITAL
01.1996 - 01.1998
Director of Quality Improvement, Case Management
AUSTIN DIAGNOSTIC MEDICAL CENTER
01.1995 - 01.1996
- Texas Board of Nurse Examiners, RN License #253561
- California Board of Nursing, RN License # 95228964
- Nurse Executive Advanced-Board Certified (NEA-BC)
- Certified Professional in Healthcare Quality (CPHQ)
- Certified Integrative Nutrition Health Coach (INHC)
DOCTOR OF NURSING PRACTICE -
Texas Tech University Health Sciences Center
BACHELOR OF SCIENCE NURSING -
University of Texas Arlington
MASTER OF BUSINESS ADMINISTRATION -
LeTourneau University
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