April Clark
Chicago,IL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
14
14
years of professional experience
Work History
Senior Sales Representative
Endurance Warranty Services LLC
Remote
02.2022 - Current
- Increased sales revenue by building and maintaining strong relationships with key clients.
- Developed exceptional interpersonal, speaking, and listening skills from talking with both customers and upper management.
- Reached out to prospective leads through cold calling, applying variety of established selling methods.
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
Outbound Sales Representative
First American
Remote
11.2020 - 01.2022
- Builds client relationships, secures new orders from new customers, and maintains and expands business with existing client base
- Compiles lists of prospective customers for use as sales leads, based on information from networking, websites, newspapers, business directories, industry ads, trade shows, and other sources and develop and execute on a call plan for qualified sellers or buyers
- Assesses individual client needs and develops, presents and implements a plan to meet those needs
- Collaborates with internal marketing teams provided for their territory where needed to develop local marketing content (print, electronic) and social media presence to drive brand awareness to support sales strategy
- Effectively creates or adapts and delivers presentations to customer groups, target customers, agents and others.
Inside Sales Representative
American Home Shield
Remote
11.2015 - 10.2020
- Promotes the benefits, coverage, and terms of products to potential customers
- Converts sales opportunities to assist with company monthly sales goals
- Upholds the high standards, guidelines, policies and procedures, especially when interacting with customers
- Acquires and maintains knowledge and understanding of product coverage for application in every business transaction.
- Answered customers' questions regarding products, prices, and availability.
Logistics Account Executive
Total Quality Logistics
09.2013 - 11.2015
- Negotiated favorable shipping rates with carriers, resulting in significant cost savings.
- Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to shipments or account management.
- Conducted thorough market research to identify new business opportunities within the logistics industry.
- Developed strong relationships with key clients, ensuring clear communication and meeting their expectations consistently.
Business Manager
Macy's
11.2010 - 09.2013
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Assisted with hiring process and training of new employees.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
Education
Skills
- Outbound sales calling
- Selling techniques
- Customer Support
- Negotiation expertise
- Product and service knowledge
- Strategic Sales Planning
- Staff Training
- Sales Development
- CRM proficiency
- Account Management
- Relationship selling
- Objection handling
- Sales closing
- Processing payments
- Point of sale operation
- Contract Negotiation
- Closing strategies
Accomplishments
Top Sales Manager in the region at Macy’s
4x Employee of the Month recognition at American Home Shield
Continuously the top 10% of the sales department at Endurance Warranty
Timeline
Senior Sales Representative
Endurance Warranty Services LLC
02.2022 - Current
Outbound Sales Representative
First American
11.2020 - 01.2022
Inside Sales Representative
American Home Shield
11.2015 - 10.2020
Logistics Account Executive
Total Quality Logistics
09.2013 - 11.2015
Business Manager
Macy's
11.2010 - 09.2013