April Coates

• Assisted in surgical procedures by passing instruments and maintaining a sterile field.
• Prepared operating room with necessary supplies and equipment for surgeries.
• Communicated effectively with surgical team to ensure optimal patient care.
• Demonstrated knowledge of surgical equipment and procedures to facilitate smooth operations.

I excelled in my position in the Operating Room as a Surgical Technician, and was offered a position as a Call Center Representative three days out of the week from 4pm-8pm that I excelled in as well. I was able to work both fields simultaneously.

• Knowledgeable in EPIC (EHR) software, Practice Management Systems, as well as Microsoft Office 365.
• Proficient in handling high call volumes and resolving customer inquiries efficiently.
• Trained in conflict resolution techniques to ensure positive customer experiences.
• Delivered exceptional customer service by resolving inquiries and concerns efficiently and professionally.
• Demonstrated effective communication skills in high-pressure situations to ensure customer satisfaction.
• Met and exceeded performance goals, such as call volume and first-call resolution metrics.
• Utilized active listening and problem-solving skills to provide personalized solutions to customers.

• Delivered exceptional customer service by resolving inquiries and concerns efficiently and professionally.
• Demonstrated effective communication skills in high-pressure situations to ensure customer satisfaction.
• Met and exceeded performance goals, such as call volume and first-call resolution metrics.
• Utilized active listening and problem-solving skills to provide personalized solutions to customers.