April Collazo
Lutz,FL
Summary
Leading bartender/server with proven track record, unparalleled work ethic and over 10 years of experience offering outstanding customer service. A self starter who performs well in high-demand, fast paced environments. An extensive background and knowledge in the restaurant business. With exceptional manager skills in attention to detail and communication. A results oriented professional with superior problem solving and relationship building skills.
Overview
21
21
years of professional experience
Work History
Beverage Sales Representative
Reif Rum
Tampa, FL
11.2024 - 05.2025
- Leveraged industry knowledge to recommend ideal product assortment for clients'' specific needs, boosting their overall revenue generation capabilities.
- Developed innovative marketing strategies to drive product awareness and increase sales volume.
- Assisted in training new hires on company policies and procedures, ensuring a seamless integration into the team environment.
- Spearheaded the development and execution of targeted sales campaigns to capitalize on seasonal trends and events, driving significant revenue increases during key periods.
Lead Banquet Server
Riverstone Chop House
Portsmouth, VA
02.2022 - 11.2024
- Coordinated with event planners and clients, ensuring smooth event execution and meeting expectations.
- Coordinated closely with support staff such as dishwashers, bartenders, chefs throughout the entire event process.
- Collaborated with the culinary team to create customized menu options for clients based on their preferences and dietary restrictions.
- Promoted a culture of continuous improvement within the team by sharing best practices and suggesting new ideas for better banquet service operations.
- Trained new staff members on proper serving techniques, company policies, and customer service standards.
- Increased employee morale by fostering a positive work atmosphere through clear communication, teamwork, and recognition of accomplishments.
- Handled any guest complaints or concerns professionally, taking appropriate action when necessary.
- Implemented strategies to reduce waste while maintaining high-quality food presentation at buffet stations.
- Conducted post-event follow-ups with clients to gather feedback and identify areas for improvement in future events.
- Managed a team of servers to ensure timely food delivery and proper table settings for all banquets.
Server/ Bartender
Fox Tail Wine Bar
Hampton, Va
01.2021 - 03.2024
- Present, open, and serve wine/ champagne bottles.
- Arrange tables, glassware, plates, menus.
- Stock and restock as needed.
- Process all payments.
- Maintain knowledge of all menu items, answer questions, make recommendations.
Server/ Bartender / Manager
Carpe’ Pm
Williamsburg, Va
01.2008 - 01.2010
- Collaborate with guests to distinguish specifics needs, and ensure delivery of high quality service.
- Consistently received positive feedback from clients on performance reviews.
- Worked with guests and staff to resolve any complaints. Provided coaching, mentoring, and counseling to staff to encourage continuous development.
- Maintained all financial records, payment processing, and inventory while increasing profits.
- Effectively led day to day operations from business open to close.
- Coordinated in building long term relationships within the community, by which to establish a marketing platform to benefit all interested parties.
Bartender
Uno’s
Williamsburg, Va
01.2004 - 01.2008
- Greet newly seated guests in a friendly and timely manner.
- Consistently kept bar and work area clean and sanitary in compliance with bar standards and local, state, and federal laws.
- Mastered over 30 signature craft cocktails and classic cocktails.
- Maintain stock levels to prevent shortages of critical items.
- Take prompt corrective action whenever necessary to maintain the satisfaction and safety of all guests and staff.
Skills
- Reliability and punctuality
- Effective time management
- Exceptional communication
- Staff training and development
- Adaptability to change
- Cash handling proficiency
- Professional appearance
- Fine dining experience
- Banquet setup efficiency
- Strong leadership
- Menu design
Timeline
Beverage Sales Representative
Reif Rum
11.2024 - 05.2025
Lead Banquet Server
Riverstone Chop House
02.2022 - 11.2024
Server/ Bartender
Fox Tail Wine Bar
01.2021 - 03.2024
Server/ Bartender / Manager
Carpe’ Pm
01.2008 - 01.2010
Bartender
Uno’s
01.2004 - 01.2008