April Collazo
Lutz,FL
Summary
Leading bartender/server with proven track record, unparalleled work ethic and over 10 years of experience offering outstanding customer service. A self starter who performs well in high-demand, fast paced environments. An extensive background and knowledge in the restaurant business. With exceptional manager skills in attention to detail and communication. A results oriented professional with superior problem solving and relationship building skills.
Overview
21
21
years of professional experience
Work History
Beverage Sales Representative
Reif Rum
11.2024 - 05.2025
- Leveraged industry knowledge to recommend ideal product assortment for clients'' specific needs, boosting their overall revenue generation capabilities.
- Developed innovative marketing strategies to drive product awareness and increase sales volume.
- Assisted in training new hires on company policies and procedures, ensuring a seamless integration into the team environment.
- Spearheaded the development and execution of targeted sales campaigns to capitalize on seasonal trends and events, driving significant revenue increases during key periods.
Lead Banquet Server
Riverstone Chop House
02.2022 - 11.2024
- Coordinated with event planners and clients, ensuring smooth event execution and meeting expectations.
- Coordinated closely with support staff such as dishwashers, bartenders, chefs throughout the entire event process.
- Collaborated with the culinary team to create customized menu options for clients based on their preferences and dietary restrictions.
- Promoted a culture of continuous improvement within the team by sharing best practices and suggesting new ideas for better banquet service operations.
- Trained new staff members on proper serving techniques, company policies, and customer service standards.
- Increased employee morale by fostering a positive work atmosphere through clear communication, teamwork, and recognition of accomplishments.
- Handled any guest complaints or concerns professionally, taking appropriate action when necessary.
- Implemented strategies to reduce waste while maintaining high-quality food presentation at buffet stations.
- Conducted post-event follow-ups with clients to gather feedback and identify areas for improvement in future events.
- Managed a team of servers to ensure timely food delivery and proper table settings for all banquets.
Server/ Bartender
Fox Tail Wine Bar
01.2021 - 03.2024
- Present, open, and serve wine/ champagne bottles.
- Arrange tables, glassware, plates, menus.
- Stock and restock as needed.
- Process all payments.
- Maintain knowledge of all menu items, answer questions, make recommendations.
Server/ Bartender / Manager
Carpe’ Pm
01.2008 - 01.2010
- Collaborate with guests to distinguish specifics needs, and ensure delivery of high quality service.
- Consistently received positive feedback from clients on performance reviews.
- Worked with guests and staff to resolve any complaints. Provided coaching, mentoring, and counseling to staff to encourage continuous development.
- Maintained all financial records, payment processing, and inventory while increasing profits.
- Effectively led day to day operations from business open to close.
- Coordinated in building long term relationships within the community, by which to establish a marketing platform to benefit all interested parties.
Bartender
Uno’s
01.2004 - 01.2008
- Greet newly seated guests in a friendly and timely manner.
- Consistently kept bar and work area clean and sanitary in compliance with bar standards and local, state, and federal laws.
- Mastered over 30 signature craft cocktails and classic cocktails.
- Maintain stock levels to prevent shortages of critical items.
- Take prompt corrective action whenever necessary to maintain the satisfaction and safety of all guests and staff.
Skills
- Reliability and punctuality
- Effective time management
- Exceptional communication
- Staff training and development
- Adaptability to change
- Cash handling proficiency
- Professional appearance
- Fine dining experience
- Banquet setup efficiency
- Strong leadership
- Menu design
Timeline
Beverage Sales Representative
Reif Rum
11.2024 - 05.2025
Lead Banquet Server
Riverstone Chop House
02.2022 - 11.2024
Server/ Bartender
Fox Tail Wine Bar
01.2021 - 03.2024
Server/ Bartender / Manager
Carpe’ Pm
01.2008 - 01.2010
Bartender
Uno’s
01.2004 - 01.2008