Years of professional experience in patient care.
April Collins
PCA,HHA,Store manager, sales associate
Watervliet,NY
Summary
Dedicated PC, over 30 yrs experience with home care and facilities , skilled in vital signs monitoring and compassionate care. Proven ability to effectively succeed as store Manager implementing customer service experience old school technics with putting customer as always right. personalized with clients family staff and consumers. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business. Highly experienced [Job Title] known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
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29
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Over 30 yrs experience in customer service and retail experience
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1
Experience with pediatric and Adult Care.
Work History
PCA
Thomas Birsen Pvt Duty
08.2021 - 07.2025
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Supported the physical therapy process by guiding patients through prescribed exercises under therapist supervision.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Improved patient comfort by providing compassionate and attentive care.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Performed wound care and dressing changes, facilitating timely healing and recovery.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Collected and transported specimens to prepare for lab testing.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Provided respite care for family caregivers, allowing them to rest and recharge while ensuring the continued well-being of their loved one.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
Floor Associate
Salvation Army Thrift Store
11.2017 - 01.2019
- Informed customers of current store promotions to encourage additional sales purchases.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
HHA
Alberta Health Services
01.2015 - 03.2017
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
Store Manager
Family Dollar
12.2009 - 11.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Store Manager
Smith's Beauty Supply
03.2000 - 05.2008
- Streamlined operational processes to enhance overall store efficiency.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Rotated merchandise and displays to feature new products and promotions.
CNA
Eddy Cohoes Rehab
09.2002 - 10.2005
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Reduced patient stress levels through effective communication and active listening skills.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
CNA
Hallmark Nursing Centre
02.1996 - 09.2002
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Education
CNA - Nursing Assistant
Van Rensselaer Manor
Rennslear NY11.1995
High School Diploma - Law
Franklyn K Lane
Brooklyn, NY06.1991
Skills
Retail and Nursing Background
undefinedAccomplishments
- Invited to work Top hair shows with Top Artist and Educators of our industry
- Achieved 2nd place in sales contest through effectively Educating on new products
Achieved all exclusive trip to Cancun Mexico for Top sales with Education on new products.
- Supervised team of 7 staff members.
- Documented and resolved inventory which led to bonuses. For me and my Team
Timeline
PCA
Thomas Birsen Pvt Duty
08.2021 - 07.2025
Floor Associate
Salvation Army Thrift Store
11.2017 - 01.2019
HHA
Alberta Health Services
01.2015 - 03.2017
Store Manager
Family Dollar
12.2009 - 11.2014
CNA
Eddy Cohoes Rehab
09.2002 - 10.2005
Store Manager
Smith's Beauty Supply
03.2000 - 05.2008
CNA
Hallmark Nursing Centre
02.1996 - 09.2002
CNA - Nursing Assistant
Van Rensselaer Manor
High School Diploma - Law
Franklyn K Lane