Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

April Cox

Monroe,NY

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.


Overview

23
23
years of professional experience

Work History

Service Coordinator

Infinity Energy Solar Systems
08.2024 - Current
  • I serve as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Manage a high volume of client requests, ensuring timely and effective service delivery.
  • Maintain accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolve customer complaints and issues to drive satisfaction and loyalty.
  • In charge of creating schedules for our technicians. I am the primary contact for all service issues with our equipment, answering questions for customer service, permitting, obtaining work order numbers from utility companies to create a work scope/timeframe for our crews.
  • Troubleshooting and monitoring our system for errors on customer equipment.
  • Handling all email inquiries service related for internal questions and customer questions.

Administrative Assistant 1

Orange and Rockland Utilities
02.2020 - 03.2024

Administrative Assistant 1

Orange & Rockland Utilities - Monroe, NY 1/2006 to Present

Responsibilities :

Remote worked 2 years as Records Administrator.

18 years union employee with the company. I was the only union clerk handling records retention for our company. Docuware, Oracle experience. Legal entries of subpoenas, payroll, update the file management system Accutrac. I handled an organized the orders of Iron Mountain pick-ups and deliveries of our records. Additionally, I monitored and handled our internal inventory of all department's records. Answering phone calls, emails, organizing meetings, training of other employees on certain job functions. Organizing large projects. I have had multiple job functions within 18yrs from electric work and repairs to then transferring to the inside of the company and how it runs. I held positions in the following: accounting, administrative, payroll, customer service, freight an inventory delivery to my recent position of records retention.

Facilities Mail Messenger

Orange and Rockland Utilities
02.2018 - 02.2020
  • Ensured timely distribution of incoming mail and parcels.
  • Provided delivery of mail, packages, and documents.

Customer Accounting Administrator

Orange and Rockland Utilities
03.2015 - 01.2018
  • Processed payroll, entry of timesheets an overtime. Involved directly with the shared meter opt out program, scanning into docuware the customer applications an assigning work tasks to the appropriate employees.
  • Processed invoices, payments and other financial documents accurately and efficiently.

Electric Meter Technician

Orange and Rockland Utilities
01.2011 - 02.2015

Electric Meter Technician

Orange & Rockland Utilities - Monroe, NY

Responsibilities :

Reconnect/Disconnect electric meters. Collect for non payment accounts. Turn off gas meters. In storm duty hang pole to house wires to restore power. Follow all strict procedures for dormant houses or vacant premises to determine if a health impairment exists. Make all decisions independently in vast field situations and involve the line dept when needed for assistance. Work on an independent laptop provided in my company vehicle. Code accounts an upload information to assist our customer service dept.

Customer Accounting

Orange and Rockland Utilities
01.2009 - 12.2010

Customer Accounting Representative

Orange & Rockland Utilities - Spring Valley, NY

  • Generated reports on daily financial activities for management review.
  • Responsibilities included troubleshooting billing system and resolve customer meter reads. Produce correct bills if found with errors and run reports every morning. This was the back up to our Customer Service Dept where I was a representative previous to taking the accounting position.

Customer Service Representative 1

Orange and Rockland Utilities
01.2006 - 01.2009
  • Answered incoming calls and emails, providing frontline customer support an assistance with electric and gas issues. Processed emergency calls, work orders to dispatch. Billing disputes, marketing programs as well as assistance programs. coordinated with other departments to ensure a proper resolution for the customer.

Graphic Designer

ZIRCAR Refractory Composites, Inc.
09.2001 - 01.2006
  • Developed graphics, logos and layouts for product illustrations, company logos, and websites.
  • Designed print materials such as brochures, flyers and posters for marketing campaigns.
  • Edited photographs for use in digital media platforms including web banners and websites.

Education

Beauty School of Middletown
Middletown, NY

Electric Certification

Con Ed
05-2011

Associate of Applied Science - Graphic Communications

SUNY Orange Community College
05-2001

Skills

  • Digital Archiving
  • Meeting planning
  • Mail handling
  • Appointment Scheduling
  • Office Administration
  • Payroll
  • Landlord
  • Property Management
  • Team leadership

Affiliations

  • Exercise is a passion of mine. I enjoy time outdoors.
  • I am a landlord of 2 properties, self driven individual, well rounded in scheduling property management and taking care of any concerns for the tenants. 20 years experience as a landlord.

Timeline

Service Coordinator

Infinity Energy Solar Systems
08.2024 - Current

Administrative Assistant 1

Orange and Rockland Utilities
02.2020 - 03.2024

Facilities Mail Messenger

Orange and Rockland Utilities
02.2018 - 02.2020

Customer Accounting Administrator

Orange and Rockland Utilities
03.2015 - 01.2018

Electric Meter Technician

Orange and Rockland Utilities
01.2011 - 02.2015

Customer Accounting

Orange and Rockland Utilities
01.2009 - 12.2010

Customer Service Representative 1

Orange and Rockland Utilities
01.2006 - 01.2009

Graphic Designer

ZIRCAR Refractory Composites, Inc.
09.2001 - 01.2006

Electric Certification

Con Ed

Associate of Applied Science - Graphic Communications

SUNY Orange Community College

Beauty School of Middletown
April Cox