Hi, I’m
April Creek
Kalamazoo,MI
Summary
Accomplished Financial Solutions Specialist with a proven track record at PNC Bank, enhancing customer satisfaction and streamlining processes. Expert in account management and critical thinking. My approach combines deep financial insight with exceptional service, driving tangible results and customer loyalty.
Overview
6
years of professional experience
Work History
PNC Bank
Financial Solutions Specialist
01.2023 - Current
Job overview
- Discussed financial options with clients and provided informed suggestions.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Prepares documents for credit approval
PNC Bank
Customer Service Representative
08.2021 - 01.2023
Job overview
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Educated customers about payment processing and support policies and procedures.
- Recorded actions taken, issues resolved and numeric information to effectively manage customer accounts.
Kohls
Customer Service Representative
12.2018 - 08.2021
Job overview
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
Education
Purdue University Global Indiana
Bachelor of Science from Accounting
07.2025
Larkin High SchoolElgin, IL
High School Diploma
05.2015
Skills
- Documentation and reporting
- Account Management
- Customer Service
- Critical Thinking
- Attention to Detail
- Bank Accounting Knowledge
- Public Accounting
- Financial Operations
Timeline
Financial Solutions Specialist
PNC Bank
01.2023 - Current
Customer Service Representative
PNC Bank
08.2021 - 01.2023
Customer Service Representative
Kohls
12.2018 - 08.2021
Purdue University Global
Bachelor of Science from Accounting
Larkin High School
High School Diploma