APRIL CROVO
Palm Bay,Florida
Summary
Detail-oriented Administrative Professional with extensive experience in legal and healthcare administration, bookkeeping, and database management. Strong organizational and multitasking skills support efficient operations and client relations. Effective communicator with a background in customer service and contract execution, equipped for remote work in a distraction-free environment.
Overview
14
14
years of professional experience
Work History
DATA ENTRY/CUSTOMER CARE PROFESSIONAL
STARK EXTERMINATORS
MELBOURNE
10.2023 - 02.2024
- Delivered CRM and administrative support to enhance operations of customer service call center.
- Inbound call handling for customer conflict resolution.
- Entry of all incoming accounts receivables into management software system.
- Verified accuracy and transcribed service agreements into management software system to ensure compliance.
- Compiled and validated daily reports for accuracy of services rendered by service technicians.
- Logged into system for daily operations., electronically scan and reconcile daily bank deposits.
- Assisted Office Manager during absence, serving as the main contact for complex issues.
PATIENT CARE COORDINATOR
DAVID CHIROPRACTIC, LLC
SEBASTIAN
08.2020 - 07.2021
- Beginning patient assessment to include taking vitals, data entry of patient chart information into our digital x-ray database, performing Foot Levelers foot scan for orthotics and seating the patient for the doctor.
- Prepared patients for treatment and administered therapies under Dr. David's supervision.
- Executed administrative tasks including answering phones, processing patient information, managing office duties, overseeing inventory and ordering supplies, and scheduling appointments for the chiropractor.
- Provided high-volume inbound call support and appointment scheduling for patients in a fast-paced medical office.
- Prepared patients for treatment and performed therapies under Dr. David's guidance.
- Conducted initial patient assessments by taking vitals, entering patient data into digital x-ray database, performing Foot Levelers foot scans for orthotics, and seating patients for the doctor.
- Oversaw petty cash management to ensure proper fund allocation and prepare daily bank deposits. Reconcile end of the day credit card transactions and print daily reports.
LEGAL ASSISTANT / LEASE ADMINISTRATION
PENN-FLORIDA COMPANIES
BOCA RATON
02.2015 - 06.2016
- Prepared documentation for lease closings by reviewing amendments, leases, and subleases for commercial, private club, and residential property portfolios.
- Conducted legal due diligence to ensure compliance and mitigate risks in commercial real estate transactions.
- Reviewed incoming documents, including licensing and site licensing agreements, to verify accuracy and compliance with legal standards.
- Determining appropriate responses and allocation of resources for upcoming development projects.
- Maintained legal files to support efficient document management.
ADMINISTRATIVE ASSISTANT/ LEASE ADMINISTRATION
PENN-FLORIDA COMPANIES
BOCA RATON
02.2012 - 02.2015
- Lease administration for company portfolio including 2.5 million square feet of operating assets throughout Florida, including office, retail, industrial/flex, apartments, private clubs, hospitality and residential projects.
- Managed sales inquiries by providing detailed information to potential clients and leasing inquiries; distribution and tracking of all marketing efforts.
- Calculation of REA commissions, invoicing and tracking of distribution checks.
- Calculated REA commissions, invoiced, and tracked distribution checks to maintain accurate financial records.
- Supported Property Management by addressing tenant complaints and coordinating maintenance requests with tenant complaints, maintenance dispatch and tenant events.
- Preparation and distribution of monthly investment reports for all partners and entities.
- Assist executives and staff with various administrative tasks, including organizing meetings, ordering supplies, research, and special projects.
- Acts as back up acting as the first point of contact to Executive Assistant to the Chief Executive Officer, Chief of Operations and Senior Executive Vice President of the company.
SENIOR ACCOUNT MANAGER
DANE STREET LLC
PALM BEACH GARDENS
04.2011 - 12.2011
- Supervised team of account associates to ensure efficient operations. to multiple account associates.
- Oversaw quality assurance and customer service processes for accurate report delivery.
- Supervised quality assurance and customer service for report accuracy.
- Communication and correspondence between clients, Dane Street physicians and treating providers.
- Facilitated communication and correspondence between clients, Dane Street physicians, and treating providers to ensure seamless collaboration.
- Worked remotely outside of business hours to meet deadlines and maintain clients' needs.
BOOKKEEPER
J. FISCHER & ASSOCIATES
PALM BEACH GARDENS
04.2010 - 04.2011
- Utilized QuickBooks to manage financial records. Managed account verification, balanced reconciliation, sales and payroll tax, and quarterly reports for more than fifty bookkeeping clients.
- Managed accounts receivable for financial planning, bookkeeping, and tax departments, and completed daily deposit and account reconciliation.
- Prepared monthly invoicing, Profit & Loss statements, and balance sheets for all clients. Preparing correspondence to the IRS and Florida Department of Revenue.
- Processed direct deposit information, submitted client tax returns electronically, confirmed acknowledgements, and resolved return rejections from the Internal Revenue Service.
Education
GED/High School Diploma
Coral Springs, FLSome College (No Degree) - Non-Degree Studies
Brown Mackie College
Miami, FLSkills
- CRM software usage
- Data management
- Appointment scheduling
- Customer relationship management
- Customer service excellence
- Payment transaction processing
- Report generation
- Healthcare administration
- Legal documentation
- Attention to detail
- Time management
- Task prioritization
- Organization and multitasking
- Conflict resolution
- Effective communication
- Team collaboration
- High volume call management
Timeline
DATA ENTRY/CUSTOMER CARE PROFESSIONAL
STARK EXTERMINATORS
10.2023 - 02.2024
PATIENT CARE COORDINATOR
DAVID CHIROPRACTIC, LLC
08.2020 - 07.2021
LEGAL ASSISTANT / LEASE ADMINISTRATION
PENN-FLORIDA COMPANIES
02.2015 - 06.2016
ADMINISTRATIVE ASSISTANT/ LEASE ADMINISTRATION
PENN-FLORIDA COMPANIES
02.2012 - 02.2015
SENIOR ACCOUNT MANAGER
DANE STREET LLC
04.2011 - 12.2011
BOOKKEEPER
J. FISCHER & ASSOCIATES
04.2010 - 04.2011
GED/High School Diploma
Some College (No Degree) - Non-Degree Studies
Brown Mackie College