APRIL DALTON CHA CPTM
Lubbock,TX
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridLocation: Lubbock, TX, US
Open to relocation: No
Important To Me
Healthcare benefitsCompany CultureSummary
Accomplished Regional Director of Operations and Training Director with a proven track record in operational excellence, training acuity and team leadership. Skilled in developing standardized procedures that enhance accountability and collaboration while consistently achieving revenue growth and optimizing service delivery.
Overview
2
2
Certifications
20
20
years of professional experience
Work History
Director of Operations
Ballet Lubbock
Lubbock, Texas
08.2025 - Current
- Partnered with executive leadership on strategic planning and operational decision-making to drive organizational growth.
- Managed budgets to allocate resources effectively for programs and events at Ballet Lubbock.
- Engineered strategic cost-reduction initiatives, achieving a 22% reduction in operating expenses while maintaining service quality.
- Established process improvements and performance standards that fostered collaboration and increased operational effectiveness.
- Developed standardized operating procedures for school operations, improving accountability and driving organizational performance.
- Oversaw payroll administration for faculty and contractors, modernizing processes that increased accuracy and ensured compliance.
- Negotiated and administered employee benefits programs, aligning budget objectives with competitive offerings to attract talent.
Operations/Training Director
Aimbridge Hospitality
Fort Worth, TX
01.2021 - 05.2025
- Established targets, KPIs, policies, and procedures in collaboration with General Managers and accounts.
- Instituted an innovative onboarding strategy and course that reduced turnover and increased employee efficiency.
- Created a motivational environment that fostered team collaboration and development culture.
- Created and delivered instructor-led training sessions tailored to brand requirements.
- Implemented effective training programs that improved performance metrics consistently.
- Facilitated a RevPar STR Index increase of 32.3 YOY within region by increasing rates and maximizing revenue with strict restrictions.
Area Operations Director
TCG Hospitality
DFW, TX
01.2018 - 01.2021
- Managed day-to-day operations across portfolio, ensuring high customer service levels. Collaborated with cross-functional teams to achieve hotel targets. Developed and implemented operational procedures, enhancing efficiency and guest satisfaction.
- Managed multiple concurrent projects across regional properties, ensuring alignment with brand standards, stakeholder expectations, and timeline objectives.
- Oversaw training and development for Marriott and Hilton brand launches across multiple markets in the field.
- Spearheaded L&D strategy during COVID-19 disruptions, resulting in consistent RevPAR index outperformance.
- Collaborated with leadership and community organizations to strengthen training and team engagement in F&B operations.
- Cultivated a culture of service excellence and employee empowerment through targeted training initiatives.
Area Operations Director
Interstate Hotels & Resorts
DFW, Texas
01.2011 - 01.2018
- Exceeded in multi-property hotel leadership, specializing in operational efficiency, team development, and revenue growth.
- Improved guest satisfaction, reduced costs, and maintained brand excellence across locations.
- Trained and managed General Managers across multiple brands, guiding strategy adjustments in operations, sales, and financials to enhance overall performance.
- Led strategic initiatives for new General Managers, overseeing hotel openings and implementing training programs.
- Winner of the prestigious "Interstate Gives Back" Community Service award.
- Coordinated staff training programs to improve employee performance and engagement.
Regional Director of Operations
DPG Partners
Dallas, TX
01.2007 - 01.2011
- Direct management, operations, and openings of a portfolio of hotels consisting of multiple brands: Marriott, IHG, Hilton.
- Developed and managed budgets, operating statements, sales and marketing plans, and monthly business objectives for a portfolio of properties to drive financial performance.
- Increased flow-through margins and maximized rate growth at all properties by over 36%.
- Led project management for financial and franchise onboarding and transitions, ensuring smooth integration and adherence to brand standards.
- Implemented employee handbook and standard operating procedures, creating consistent accounting and payroll forms and sales & marketing materials across the company.
Education
- Project Management Training
- Extended Stay Management
- GM Leadership Program
- Advanced Revenue Management
- Behavioral Interviewing
- Accelerated Sales Training
- Extended Stay Sales Process
- Extended Stay Management
- Audit & Quality Assurance Management
- Guest Service Excellence
Skills
- Strategic Leadership & Portfolio Management
- Revenue Management
- Profit and Loss Management
- Budget Planning & Management
- Financial Stewardship & Revenue Growth
- Asset Value Maximization
- Strategic Plan Development
- Standard Operating Procedures
- Team Leadership & Training
- Culinary Operations
- Brand Management
- New Property Launch
Certification
- Certified Hotel Administrator (CHA), Certified Professional Training Management (CPTM), American Hotel/Motel Lodging Association, Franchise & Product Development Certification, Internal Audit & Quality Assurance Certified-Marriott Hotels, Train the Trainer Certification
Awards
Marriott Gold Circle Award, Interstate Gives Back, Hilton Award of Excellence, Interstate Front of House Service Award of Excellence, Marriott Silver Award x 5, Marriott Gold Award x 3
Timeline
Director of Operations - Ballet Lubbock
08.2025 - Current
Operations/Training Director - Aimbridge Hospitality
01.2021 - 05.2025
Area Operations Director - TCG Hospitality
01.2018 - 01.2021
Area Operations Director - Interstate Hotels & Resorts
01.2011 - 01.2018
Regional Director of Operations - DPG Partners
01.2007 - 01.2011
Univeristy of Texas At Arlington - ,