APRIL DALTON CHA CPTM
Lubbock,TX
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridLocation: Lubbock, TX, US
Open to relocation: No
Important To Me
Healthcare benefitsCompany CultureSummary
Accomplished Regional Director of Operations with a proven track record in operational excellence and team leadership. Skilled in developing standardized procedures that enhance accountability and collaboration while consistently achieving revenue growth and optimizing service delivery.
Overview
2
2
Certifications
20
20
years of professional experience
Work History
Director of Operations
Ballet Lubbock
Lubbock, Texas
08.2025 - Current
- Partnered with executive leadership on strategic planning and operational decision-making to drive organizational growth.
- Managed budgets to allocate resources effectively for programs and events at Ballet Lubbock.
- Engineered strategic cost-reduction initiatives, achieving a 22% reduction in operating expenses while maintaining service quality.
- Established process improvements and performance standards that fostered collaboration and increased operational effectiveness.
- Developed standardized operating procedures for school operations, improving accountability and driving organizational performance.
- Oversaw payroll administration for faculty and contractors, modernizing processes that increased accuracy and ensured compliance.
- Negotiated and administered employee benefits programs, aligning budget objectives with competitive offerings to attract talent.
Operations/Training Director
Aimbridge Hospitality
Fort Worth, TX
01.2021 - 05.2025
- Established targets, KPIs, policies, and procedures in collaboration with General Managers and accounts.
- Instituted an innovative onboarding strategy and course that reduced turnover and increased employee efficiency.
- Created a motivational environment that fostered team collaboration and development culture.
- Created and delivered instructor-led training sessions tailored to brand requirements.
- Implemented effective training programs that improved performance metrics consistently.
- Facilitated a RevPar STR Index increase of 32.3 YOY within region by increasing rates and maximizing revenue with strict restrictions.
Area Operations Director
TCG Hospitality
DFW, TX
01.2018 - 01.2021
- Managed day-to-day operations across portfolio, ensuring high customer service levels. Collaborated with cross-functional teams to achieve hotel targets. Developed and implemented operational procedures, enhancing efficiency and guest satisfaction.
- Managed multiple concurrent projects across regional properties, ensuring alignment with brand standards, stakeholder expectations, and timeline objectives.
- Oversaw training and development for Marriott and Hilton brand launches across multiple markets in the field.
- Spearheaded L&D strategy during COVID-19 disruptions, resulting in consistent RevPAR index outperformance.
- Collaborated with leadership and community organizations to strengthen training and team engagement in F&B operations.
- Cultivated a culture of service excellence and employee empowerment through targeted training initiatives.
Area Operations Director
Interstate Hotels & Resorts
DFW, Texas
01.2011 - 01.2018
- Exceeded in multi-property hotel leadership, specializing in operational efficiency, team development, and revenue growth.
- Improved guest satisfaction, reduced costs, and maintained brand excellence across locations.
- Trained and managed General Managers across multiple brands, guiding strategy adjustments in operations, sales, and financials to enhance overall performance.
- Led strategic initiatives for new General Managers, overseeing hotel openings and implementing training programs.
- Winner of the prestigious "Interstate Gives Back" Community Service award.
- Coordinated staff training programs to improve employee performance and engagement.
Regional Director of Operations
DPG Partners
Dallas, TX
01.2007 - 01.2011
- Direct management, operations, and openings of a portfolio of hotels consisting of multiple brands: Marriott, IHG, Hilton.
- Developed and managed budgets, operating statements, sales and marketing plans, and monthly business objectives for a portfolio of properties to drive financial performance.
- Increased flow-through margins and maximized rate growth at all properties by over 36%.
- Led project management for financial and franchise onboarding and transitions, ensuring smooth integration and adherence to brand standards.
- Implemented employee handbook and standard operating procedures, creating consistent accounting and payroll forms and sales & marketing materials across the company.
Education
- Project Management Training
- Extended Stay Management
- GM Leadership Program
- Advanced Revenue Management
- Behavioral Interviewing
- Accelerated Sales Training
- Extended Stay Sales Process
- Extended Stay Management
- Audit & Quality Assurance Management
- Guest Service Excellence
Skills
- Strategic Leadership & Portfolio Management
- Revenue Management
- Profit and Loss Management
- Budget Planning & Management
- Financial Stewardship & Revenue Growth
- Asset Value Maximization
- Strategic Plan Development
- Standard Operating Procedures
- Team Leadership & Training
- Culinary Operations
- Brand Management
- New Property Launch
Certification
- Certified Hotel Administrator (CHA), Certified Professional Training Management (CPTM), American Hotel/Motel Lodging Association, Franchise & Product Development Certification, Internal Audit & Quality Assurance Certified-Marriott Hotels, Train the Trainer Certification
Awards
Marriott Gold Circle Award, Interstate Gives Back, Hilton Award of Excellence, Interstate Front of House Service Award of Excellence, Marriott Silver Award x 5, Marriott Gold Award x 3
Timeline
Director of Operations - Ballet Lubbock
08.2025 - Current
Operations/Training Director - Aimbridge Hospitality
01.2021 - 05.2025
Area Operations Director - TCG Hospitality
01.2018 - 01.2021
Area Operations Director - Interstate Hotels & Resorts
01.2011 - 01.2018
Regional Director of Operations - DPG Partners
01.2007 - 01.2011
Univeristy of Texas At Arlington - ,