April Davis
Houston
Summary
Efficient Scanning Operator excelling in document classification, data entry accuracy, and scanning equipment maintenance. Delivered high productivity through effective time management, adaptability, and problem-solving skills. Committed to enhancing customer satisfaction and fostering positive outcomes while contributing to team success in diverse environments.
Overview
19
19
years of professional experience
Work History
Scanning operator/Lead
TMC Staffing
Houston
10.2025 - 06.2026
- Operated scanning equipment to digitize documents and maintain organized records.
- Assisted in quality control by verifying scanned documents for accuracy and completeness.
- Managed file organization by sorting and labeling scanned documents appropriately.
- Maintained scanning equipment through regular cleaning and minor troubleshooting tasks.
- Collaborated with team members to ensure seamless workflow and timely project completion.
- Followed safety protocols to maintain a secure and efficient work environment.
- Communicated effectively with supervisors regarding operational issues or equipment needs.
- Utilized computer software to manage digital files and support data retrieval processes.
- Updated databases with accurate information regarding scanned content.
- Scanned materials using flatbed scanner, duplex scanner, or multi-function device.
- Processed large volumes of documents in a timely manner while maintaining high quality standards.
- Executed tasks according to established guidelines set forth by management team.
- Organized hard copy material prior to scanning according to established procedures.
- Operated multiple scanning machines simultaneously to maximize productivity.
- Performed regular maintenance on scanning equipment to ensure optimal performance levels.
- Monitored quality control standards for all scanned images.
- Provided customer service support by responding promptly to inquiries from internal staff members regarding scanned documents.
Receptionist
Re/Max East
Houston
11.2007 - 05.2025
- Managed front desk operations and ensured smooth visitor check-in process.
- Greeted clients warmly, fostering a positive first impression of the agency.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Operated multi-line phone system to handle incoming calls effectively.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled and confirmed appointments and meetings for management team.
- Assisted clients with inquiries and provided information about real estate listings.
- Coordinated scheduling for property showings and meetings with agents.
- Collaborated with agents to prepare marketing materials for property listings.
- Supported office management by ordering supplies and maintaining inventory levels.
- Updated and recorded customer or client information to maintain accounts.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated daily log book with information about visitors entering the premises.
- Provided administrative support to various departments, assisting with document preparation and data entry.
Customer Service Representative
Family First Life
Houston
06.2022 - 04.2024
- Managed customer inquiries via phone and chat support, ensuring timely and accurate resolution.
- Resolved customer issues through effective communication and problem-solving.
- Collaborated with team members to streamline service delivery processes, improving overall customer satisfaction.
- Assisted clients with policy inquiries and claims processing.
- Provided guidance on insurance products and coverage options.
- Assisted in developing communication scripts that promoted consistency and clarity in customer interactions.
- Participated in training sessions to stay updated on company policies.
Education
Furr High School
Houston, TxSkills
- Scanning equipment operation
- Document digitization
- File organization
- Effective communication
- Customer relationship management
- Project coordination
- Problem resolution
- Attention to detail
- Time management
- Team collaboration
- Data entry accuracy
- Equipment maintenance
- Document scanning
- Batch scanning
- Document preparation
- File management
- Self motivation
- Safety procedures
- Problem-solving
- Basic computer skills
- Work order processing
- Task prioritization
- Multitasking
- Organizational skills
- Professionalism
Timeline
Scanning operator/Lead
TMC Staffing
10.2025 - 06.2026
Customer Service Representative
Family First Life
06.2022 - 04.2024
Receptionist
Re/Max East
11.2007 - 05.2025
Furr High School