APRIL DAYTO
Summary
Team player with more than 10 years of experience in various fields of customer service. Team oriented but with experience in leadership roles.
Overview
22
22
years of professional experience
Work History
Home Health Aide
Empathyhands Home Care, LLC
Santa Clarita, CA
03.2023 - Current
- Provided personal care to clients, ensuring comfort and safety in daily activities.
- Assisted with medication management, promoting adherence to prescribed health regimens.
- Developed and maintained strong relationships with clients, enhancing emotional well-being and trust.
- Implemented individualized care plans, adjusting strategies based on client needs and preferences.
- Collaborated with healthcare professionals to coordinate comprehensive care for clients.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
- Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
- Assisted with end-of-life care.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Constructed cognitively stimulating activities.
In-Home Support Service Worker
IHSS
Lancaster, CA
03.2017 - 03.2023
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Provided transportation and appointments management.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client or their families.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported daily hygiene needs of patients by assisting with bathing. dressing, dental care and personal grooming as well as toileting/incontinence care.
- Provide assistance with transfer using prescribed medical equipment as well as standing by while clients ambulate.
Home Health Aide
Comfort Keepers
Orange, CA
01.2017 - 10.2017
- Provide companionship
- Assist clients with daily activities such as dental and personal hygiene, bathing, toileting, dressing and grooming.
- Meal preparation according to dietary requirements and restrictions.
- Light housekeeping including washing and folding laundry, sweeping, mopping, dusting and organizing as needed.
- Advocate and communicate clients’ needs to home health agency and family
- Keep account of and record client activities.
Crew member (Grill - Overnight)
McDonald's
Whittier, CA
07.2015 - 01.2017
- Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Accurately measured ingredients required for specific food items. Properly portioned and packaged take-out foods for customers. Carefully maintained sanitation, health and safety standards in all work areas and all food equipment. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Assisted management with monthly inventory control and weekly stock ordering. Scheduled activities and equipment use with managers, using information about daily menus to help coordinate cooking times.
Call Center Agent
Convergys
Manila, Philippines
11.2014 - 05.2015
- Handled customer complaints in a friendly and empathetic manner. Provided quality customer service which lead to customer concerns being resolved in a timely manner. Promoted client products for sale. Managed customer accounts and assisted clients in ability to self – manage accounts. Able to communicate with team and management issues to improve team's overall performance.
Caregiver
United Care Homes
Rowland Heights, CA
10.2008 - 08.2009
- Provided assistance with clients’ daily activities. Maintained client safety and well – being. Communicated and advocated clients’ needs to facility and clients’ family members. Provide companionship to clients.
Shift Manager
McDonald's
Chino Hills, CA
06.2007 - 01.2009
- Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Correctly received orders, processed payments and responded appropriately to guest concerns. Communicated clearly and positively with co-workers and management to resolve guest complaints promptly and professionally. Served orders to customers at windows, counters and tables. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Properly portioned and packaged take-out foods for customers. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Assisted management with monthly inventory control and weekly stock ordering. Prepared items per written or verbal orders, working on several different orders simultaneously.
Customer Service Representative
Dimension Labs, Inc
Montclair, CA
08.2006 - 12.2006
- Addressed customer concerns and resolved issues in a timely manner. Input customers’ online and telephone orders. Ensure customers received orders in a timely manner. Communicated with customers as problems arise to ensure their orders or equivalent would arrive expediently. Managed customer accounts ensuring customer information and orders is correct to optimize the flow of business operations. Assisted in inventory control. Efficiently communicated issues with co-workers and management to improve company performance.
File Clerk/Medical Biller
Dependable Medical
Pomona, CA
04.2004 - 05.2005
- Accurately organized client information in a timely manner. Efficiently communicated with co-workers, management and outside associates regarding client issues. Assisted in management of inventory control. Assisted in ensuring customer received equipment as order by the healthcare providers. Accurately billed responsible parties for client orders. Maintained company and HIPAA standards and policy when handling client orders and payments.
Education
Bachelor of Science - Nursing
Cavite State University
Indang, Cavite, Philippines04.2014
High School Diploma - undefined
Diamond Ranch High School
Pomona, California06.2002
Skills
Reliable team worker
Neat, clean and professional appearance and workstyle
Comfortable standing for long time periods
Excellent multi-tasker with attention to detail and efficient prioritization of tasks
Restaurant management experience
Exceptional communication skills with the goal of company overall growth and performance
Math and language skills (also fluent in Tagalog)
Experienced in inventory management, order input, etc
Has performed grill operations during graveyard shift full time on a solo basis for almost two years
Timeline
Home Health Aide
Empathyhands Home Care, LLC
03.2023 - Current
In-Home Support Service Worker
IHSS
03.2017 - 03.2023
Home Health Aide
Comfort Keepers
01.2017 - 10.2017
Crew member (Grill - Overnight)
McDonald's
07.2015 - 01.2017
Call Center Agent
Convergys
11.2014 - 05.2015
Caregiver
United Care Homes
10.2008 - 08.2009
Shift Manager
McDonald's
06.2007 - 01.2009
Customer Service Representative
Dimension Labs, Inc
08.2006 - 12.2006
File Clerk/Medical Biller
Dependable Medical
04.2004 - 05.2005
Bachelor of Science - Nursing
Cavite State University
High School Diploma - undefined
Diamond Ranch High School