Kassidy Moats
Eugene,OR
Summary
Customer-Focused Professional experienced in delivering exceptional service and improving customer satisfaction. Achieved positive outcomes through strong interpersonal skills and analytical thinking while supporting individuals with memory care and developmental needs. Committed to continuous learning and innovation, leveraging creativity to solve problems in fast-paced, stressful environments.
Overview
6
6
years of professional experience
Work History
behavioral and mental health aide
McKenzie Living Eugene
eugene , OR
01.2026 - 08.2026
- Supported residents with daily routines at Eugene living program.
- Monitored mood changes and reported concerns to nursing staff.
- Assisted with personal care and hygiene tasks.
- Prepared living spaces to maintain clean, safe conditions.
- Followed care plans and safety procedures for McKenzie Living Eugene residents.
- De-escalated tense situations using calm, respectful communication.
- Encouraged participation in therapeutic and social activities.
- Actively listened to clients in order to provide support and understanding.
- Assessed client's mental health status, strengths and needs.
- Facilitated educational classes on mental health topics for staff members and family members of clients.
- Emotionally supported patients, monitoring changes in behavior for potentially dangerous changes.
Care Partner
Waterford Grand
Eugene, Oregon
06.2024 - 12.2025
- Assisted residents with bathing, dressing, grooming, and daily living support.
- Monitored resident comfort, safety, and wellbeing throughout shifts.
- Documented care activities in Waterford Grand resident records and reports.
- Served meals and supported dining needs in Waterford Grand community areas.
- Provided companionship and emotional support to residents.
- Responded to resident requests and communicated changes to nursing staff.
- Maintained clean, orderly living spaces and shared care areas.
- Encouraged independence while providing necessary support for activities of daily living.
- Followed safe lifting and transferring techniques to transport residents.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Caregiver
River Grove memory care
Eugene, Oregon
05.2022 - 03.2023
- Assisted memory care residents with bathing, dressing, and personal hygiene routines.
- Supported dementia residents with meals, hydration, and feeding assistance.
- Monitored resident behavior and reported changes to nursing staff.
- Maintained safe living areas and followed River Grove memory care safety procedures.
- Repositioned and transferred residents using approved mobility techniques, such as pal lift transfers using appropriate gait belt lifting.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities, like games, indoor and outdoor functions and activities.
JCpenny's retail sales associate
JCPenney
Eugene, Oregon
03.2021 - 01.2022
- Greeted JCPenney shoppers and provided friendly customer assistance.
- Processed sales transactions at JCPenney register with accuracy.
- Replenished merchandise and maintained organized JCPenney sales floor displays.
- Assisted customers with fitting room service and product selection.
- Resolved customer questions by using JCPenney product and store knowledge.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Answered store and merchandise questions and led customers to wanted items.
KFC Team Member
Kfc Chicken
eugne , OR
11.2020 - 10.2021
- Prepared KFC chicken menu items following food safety and quality standards.
- Assisted guests at counter and drive-thru with friendly, accurate order handling.
- Kept workstations, dining areas, and kitchen equipment clean throughout shifts.
- Restocked ingredients, packaging, and supplies for KFC chicken operations.
Education
High School Diploma -
North Eugene High School
Eugene, OR06-2022
Some College (No Degree) -
Lane Community College
Eugene, OR11-2026
Skills
- Patient care
- Behavioral support
- Excellent customer service skills
- Progress monitoring
- Resident documentation
- Active listening
- Family support
- Team communication
- Dressing room support
- Store maintenance
- Product recommendations
- Teamwork
- Customer service
- Positive attitude
- Money handling
- Reliable team worker
- Excellent multi-tasker
Timeline
behavioral and mental health aide
McKenzie Living Eugene
01.2026 - 08.2026
Care Partner
Waterford Grand
06.2024 - 12.2025
Caregiver
River Grove memory care
05.2022 - 03.2023
JCpenny's retail sales associate
JCPenney
03.2021 - 01.2022
KFC Team Member
Kfc Chicken
11.2020 - 10.2021
High School Diploma -
North Eugene High School
Some College (No Degree) -
Lane Community College