April D. Deans
New York,NY
Summary
Seasoned security professional with a proven track record, adept in supervising teams and ensuring compliance with fire safety protocols, and emergency situations. Holds 16 Hr & 8Hr Security Licenses, as well as being a certified F02,F03,AND F04 holder. Showcasing exceptional communication and strong computer skills. Expert experience in maintaining order and enhancing safety measures.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Guard
Arrow Security Corp.
New York, NY
04.2024 - Current
- Conducted hourly security patrols of assigned areas.
- Responded to smoke alarms, fire safety hazards, and emergencies.
- Maintained high levels of alertness and vigilance throughout shifts.
- Enforced safety regulations and monitored access control points.
- Investigated suspicious activity and reported findings to management.
- Utilized cell phones, two-way radios and other communication devices to make contact with work crew.
Concierge Supervisor
GSS
New York, NY
02.2019 - 12.2023
- Directed and supervised a team of three employees in daily operations.
- Created reports detailing activities performed during shifts such as guest arrivals and departures or incidents requiring follow-up action by management staff.
- Supervised and coordinated the activities of concierges, while ensuring compliance with established policies and procedures.
- Conducted investigations regarding potential violations of security regulations or safety protocols.
- Greeted residents and visitors, and answered their inquiries.
- Assisted with package delivery and pickup for tenants.
- Monitored building access points to ensure only authorized personnel entered the premises.
Front Desk Monitor
Volunteers of America
New York, NY
01.2017 - 02.2019
- Answered incoming calls, responded to inquiries, transferred calls to appropriate personnel or departments.
- Maintained accurate records of visitor log book and issued visitor badges.
- Ensured all visitors signed in and out of the building in accordance with security protocols.
- Route mail and deliveries as required.
- Conducted rounds as needed at residences.
- Greeted visitors and guests, assisted with information, and announced/directed arrivals to staff or residence.
Education
Associates - Human Services
Schenectady County Community College
Schenectady, NYSkills
- 16 Hr & 8Hr Security License
- F02,F03,F04 Licenses
- Security operations experience
- Strong computer skills
- Excellent communication skills
Certification
Security Guard, 16 Hr OTJ, 8 Hr Pre Assignment
F02,F03,F04 FIRE GAURD
Timeline
Security Guard
Arrow Security Corp.
04.2024 - Current
Concierge Supervisor
GSS
02.2019 - 12.2023
Front Desk Monitor
Volunteers of America
01.2017 - 02.2019
Associates - Human Services
Schenectady County Community College