APRIL DEAN
New Braunfels,TX
Summary
Ability to multi-task and to understand multiple products and multiple levels of benefits within each product. Calm and professional when handling stressful situations via telephone or in person. Excellent research and problem resolving skills before, during, and after customer calls in a high-volume call setting. Personable and organized possessing strong administrative abilities paired with outstanding recordkeeping and time management skills. Highly motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Special Needs Bus Monitor
Comal Independent School District
New Braunfels, TX
04.2023 - Current
- Taught and modeled safe bus riding practices to students.
- Lifted and moved students to optimize comfort.
- Placed special needs students in designated seats and fastened and secured seat belts before departure to reduce risk of injury.
- Completed thorough bus inspections before and after each trip.
- Prepared student reports for meetings with school personnel.
- Supervised students and maintained discipline on bus to reduce driver distraction.
- Communicated with bus driver to meet students' medical, physical and behavioral needs during transport.
Online Boutique Owner
Lollipop Clothing Company
New Braunfels, TX
08.2020 - 04.2023
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs
- Put together realistic budgets based upon costs and fees for successfully operating business
- Compiled reports on what was purchased and what was in-stock
- Fill customer orders by packaging sold items and documentation for direct shipping or by transferring orders to manufacturers or third-party distributors
- Receive and process payments from customers, using electronic transaction services
- Deliver e-mail confirmation of completed transactions and shipment
- Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints
- Purchase new or used items from online or physical sources for resale via retail or auction Web site
- Compose descriptions of merchandise for posting to online storefront, auction sites, or other shopping Web sites
Texas Works Advisor I (Medicaid Eligibility Specialist 1)
State Of Texas Department Of Health Services
San Antonio, TX
10.2010 - 07.2012
- Interviewed applicants and clients in person or by telephone calls to obtain pertinent financial and personal information in order to determine financial eligibility for public assistance programs
- Evaluated data from various electronic medical record software, and other sources, to enter accurate information into computer-based eligibility system
- Computed and authorized benefits based on client eligibility determination
- Processed work in accordance with state and federal regulations and established procedures, guidelines and timeframes for clients
- Applied and explained detailed regulations and policies to clients via telephone and in person
- Managed time efficiently by establishing priorities in accordance to importance of deadlines
- Operated multiple computer software programs to perform data entry to include Microsoft Word, Outlook and Excel
- Learned and adapted quickly to new technology and software applications
- Applied effective time management techniques to meet tight deadlines
Ophthalmic Scribe
Steven Greenhaw T MD PC
Valdosta, GA
01.2009 - 06.2010
- Verified patient’s insurance and explained their benefits to them
- Interact with patients to gather data to ensure billing accuracy
- Prepared patient for physician by checking their vital signs, inserting numbing drops and dilation drops in patient's eyes
- Responsible for making detailed notes in patients’ chart while physician dictated exam
- Assisted physician by anticipating what instrument he would need and having it readily available for him
- Coded patients billing sheet so it could be taken to check out and successfully filed to patients insurance
- Occasionally assist receptionist in answering phones, checking in patients, checking them out, and scheduling future appointments.
Front Desk Receptionist/Scheduler
Southern Vitreoretinal Associates
Tallahassee, FL
07.2007 - 01.2009
- Verified patient's insurance prior to their office visit and assisted them in understanding their benefits and copay
- Monitor outstanding balances and take appropriate actions to ensure clients pay as billed
- Manage the preparation of invoices and complete reconciliation of billing with accounts receivable
- Prepared patients for the physician by checking the pressure in their eyes and making sure their eyes were dilated
- Assisted in scheduling surgery for patients by preparing all necessary paperwork for their upcoming surgery by verifying surgery benefits through various software programs, preparing billing statements, collecting their insurance copays, contacting the Operating Room staff to schedule and coordinate Operating Room availability and Physician schedule in order to carry out a successful procedure
- Checked patients out after office visit and scheduled post operative appointments and/or future follow up appointments
- When necessary, facilitating first point of contact for referrals to other physicians and coordinating patient care.
Education
Certificate Medical Terminology No Degree - undefined
Aiken Technical College, Graduate North Augusta High School
05.1994
High School Diploma -
North Augusta High School
North Augusta, SC06.1992
Skills
- Excellent Recordkeeping and Data entry skills
- Personable Telephone Etiquette
- Ability to use multiple Computer software to include MS Office
- Excellent Collaborator and Team player
- Strong attention to detail
- Experience with obtaining and maintaining confidential records
- Data Entry
- Answering Multi-line Phone Calls
- Adept in learning and following Policies And Procedures
- File Management
- Flexible and Adaptable
Timeline
Special Needs Bus Monitor
Comal Independent School District
04.2023 - Current
Online Boutique Owner
Lollipop Clothing Company
08.2020 - 04.2023
Texas Works Advisor I (Medicaid Eligibility Specialist 1)
State Of Texas Department Of Health Services
10.2010 - 07.2012
Ophthalmic Scribe
Steven Greenhaw T MD PC
01.2009 - 06.2010
Front Desk Receptionist/Scheduler
Southern Vitreoretinal Associates
07.2007 - 01.2009
Certificate Medical Terminology No Degree - undefined
Aiken Technical College, Graduate North Augusta High School
High School Diploma -
North Augusta High School