Samantha Draves
Chester,USA
Summary
Well-rounded professional with valuable management, sales, and customer service experience. Able to provide timely, complete, and accurate data, maintain operations by following policies and procedures, and support administrative functions in conjunction with healthcare team.
Experienced with ensuring safe and supportive transit for special needs passengers. Utilizes effective behavior management techniques and provides necessary assistance during boarding and off-boarding. Knowledge of communication and problem-solving skills to address diverse needs and emergencies.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Special Needs Bus Monitor
Robinson Transport
Chester, IL
11.2024 - 05.2025
- Monitored student behavior to ensure safety during transportation to and from school.
- Assisted students with special needs in boarding and disembarking safely from the bus.
- Communicated effectively with parents, teachers, and staff regarding student needs and safety concerns.
- Implemented behavioral strategies to promote positive interactions among students during transit.
- Documented incidents and reported concerns to appropriate personnel for swift resolution.
- Enhanced communication between parents, school staff, and transportation department by promptly addressing concerns and providing updates on student progress.
- Provided one-on-one support for students with specific needs, enhancing their overall comfort and well-being during transportation.
- Enhanced student well-being by promptly addressing any health or medical concerns that arose during transportation and notifying appropriate parties as needed.
- Demonstrated flexibility by adapting to changes in routes or schedules as needed, prioritizing the needs of special needs students throughout their transportation experience.
- Promoted a positive atmosphere on the bus through engaging activities that encouraged social interaction among students while en route to school or home.
- Fostered strong relationships with school staff members to facilitate seamless transitions from classroom settings to transportation services for special needs students.
- Monitored environmental factors such as temperature control within the bus, ensuring a comfortable and safe atmosphere for all passengers.
- Collaborated with bus drivers to create a positive transportation environment, resulting in fewer behavioral issues during transit.
- Developed strong rapport with students by consistently demonstrating patience, empathy, and understanding of their unique requirements.
- !3 students were monitored on the bus when at full capacity.
Pharmacy Technician
Mercy Hospital Pharmacy
Perryville, MO
08.2024 - 11.2024
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
Pharmacy Technician
Walmart
Sparta, IL
05.2024 - 07.2024
- Processed prescriptions accurately and efficiently, ensuring compliance with pharmacy regulations.
- Assisted pharmacists in patient consultations, providing medication information and guidance.
- Managed inventory levels, conducting regular stock checks to maintain optimal supply.
- Trained new pharmacy technicians on operational procedures and customer service standards.
- Collaborated with healthcare professionals to resolve prescription discrepancies effectively.
- Implemented workflow improvements that enhanced prescription filling times and accuracy.
- Maintained clean, organized work environment to ensure safety and efficiency in operations.
- Monitored medication storage conditions, adhering to safety protocols and standards consistently.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
Cashier / Customer Service
Petty's Service Center
Guthrie, OK
06.2012 - 09.2012
- Offered fast and friendly service, operated cash register, scanned merchandise, accepted payments, and maintained the overall appearance and cleanliness of work area.
- Worked as part of a team and interacted with diverse customers and staff members.
- Accounted for cash drawer at end of shift.
- Followed policies as they related to customer confidentiality.
Sales Manager / Customer Service
Factory Connection
Guthrie, OK
01.2012 - 05.2012
- Computed sales prices, totaled purchases, and received and processed cash and credit payments.
- Handled cash, documented returns, and used point of sale system.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, as well as security practices and procedures.
- Mediated and escalated customer service concerns to higher levels as needed.
- Provided excellent customer service with active listening to determine customer needs.
- Recommended, selected, and helped locate merchandise.
Cashier / Customer Service
C-Barn
Bloomsdale, MO
06.2011 - 11.2011
- Served as direct point of contact and delivered excellent customer service with a positive attitude.
- Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized.
- Worked in a professional, team-oriented manner, followed policies and procedures, and interacted with diverse customers and staff.
Server / Customer Service
Sirros
Sainte Genevieve, MO
06.2009 - 06.2011
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed table assignments efficiently, optimizing seating capacity during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Handled cash and credit transactions accurately, maintaining balanced cash drawers.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Associate of Science - Health Sciences – Medical Office and Billing Specialist
Ultimate Medical Academy
01-2025
Associate of Science Degree - Health Sciences – Medical Office and Billing Specialist
Ultimate Medical Academy
01-2025
Associate of Arts - General Studies
Southwestern Illinois College
Belleville, ILSkills
- Medical Practice Management Systems
- Medical Terminology
- Medical Records
- HIPAA Compliance
- Insurance Verification
- Insurance Claim Processing
- Reimbursement Processing
- Revenue Cycle Management
- Medicare / Medicaid Government Payers
- Third Party Payers
- CPT & ICD-10 Coding
- Medical Billing
- Medical Office
- Medical Administrative
- Patient Registration
- Data Entry
- Observation and monitoring
- Patience and tolerance
- Confidentiality and privacy
- Reliability and punctuality
- Safety awareness
- Professionalism and ethics
- First aid and CPR
- Disability awareness
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Punctuality
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Calm under pressure
- Adaptability and flexibility
- Child supervision
- Decision-making
- Bus cleaning
- Health and safety
- Student supervision
- Task prioritization
- Conflict resolution
- First aid certification
- Incident reporting
- Interpersonal communication
Accomplishments
Dean's List while at Ultimate Medical Academy, and also Honor Roll.
Certification
- Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
- Attention to detail needed to maintain high levels of accuracy.
- Provide customer service in a professional, timely, and efficient manner.
- Actively participate in learning opportunities and adapt to new environments.
- Microsoft Office Applications – Word, Excel, and PowerPoint.
Timeline
Special Needs Bus Monitor
Robinson Transport
11.2024 - 05.2025
Pharmacy Technician
Mercy Hospital Pharmacy
08.2024 - 11.2024
Pharmacy Technician
Walmart
05.2024 - 07.2024
Cashier / Customer Service
Petty's Service Center
06.2012 - 09.2012
Sales Manager / Customer Service
Factory Connection
01.2012 - 05.2012
Cashier / Customer Service
C-Barn
06.2011 - 11.2011
Server / Customer Service
Sirros
06.2009 - 06.2011
Associate of Science - Health Sciences – Medical Office and Billing Specialist
Ultimate Medical Academy
Associate of Science Degree - Health Sciences – Medical Office and Billing Specialist
Ultimate Medical Academy
Associate of Arts - General Studies
Southwestern Illinois College