Dynamic professional with a proven track record at the Boys and Girls Clubs of South Central Alaska, excelling in team leadership and schedule management. Known for fostering positive environments and enhancing customer satisfaction through effective communication and problem-solving skills. Committed to safety and family support, ensuring compliance and operational excellence.
Work History
Nanny
Nathaniel and Erin Hicks | 2012 - 2016
Supervised children during daily routines, ensuring safety and consistent care.
Organized age-appropriate activities supporting learning, play, and development
Maintained clean play areas, bedrooms, and common spaces throughout day
Communicated updates clearly with parents regarding behavior, needs, and daily progress
Managed transitions between activities calmly, supporting positive routines and structure
Assisted with light housekeeping duties as well as running errands.
Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
Created a form to document all aspects of the children’s time with me and give to their parents daily, to make sure communication was open and thorough.
Administrator
Joy Greisen Jewish Education Center | 2009 - 2012
Managed daily office operations, maintaining organized records and supporting smooth administrative workflow.
Coordinated calendars, meetings, and event logistics for staff, families, and program activities.
Processed correspondence, forms, and inquiries with accurate, timely follow-up.
Maintained confidential student and family information in compliance with center procedures.
Supported enrollment, registration, and attendance tracking using administrative systems.
Prepared documents, reports, and communication materials for internal and external use.
Collaborated with educators and leadership to resolve scheduling and operational needs.
Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Maintained personnel records and updated internal databases to support document management.
Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Improved employee productivity with effective time management strategies for daily tasks.
Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
Coordinated company events and meetings to foster teamwork and boost employee morale.
Gathered, organized and input information into digital database.
Educated staff on organizational mission and goals to help employees achieve success.
Instructor
Red Cross of Alaska | 2006 - 2009
Delivered CPR, AED, and First Aid instruction using Red Cross curriculum and certification standards.
Taught Babysitter certification for 11-16 year olds.
Adapted lesson plans to diverse audiences, ensuring clear understanding of safety procedures and emergency response skills.
Demonstrated hands-on techniques for breathing support, wound care, and injury prevention during classroom training.
Evaluated participant performance and provided corrective feedback to support certification readiness.
Prepared appropriate environments and classrooms, adapting to different sites and conditions for each class.
Traveled to different sites and taught for many diverse companies and facilities around the municipality area, including the local correctional facilities on occasion.
Maintained a clear and detailed database of trainings and certifications I administered, using the Red Cross software and data entry procedures.
This position was a part time as needed instructor position. I was regularly teaching 2-3 classes each week.
Assistant Manager
Boys and Girls Clubs of South Central Alaska | 2002 - 2009
Built career growth from assistant school-age childcare teacher to second-in-command, managing clubhouse operations and assisting leadership in running the full clubhouse. Spent time as a training specialist, ensuring all staff maintained compliance with municipal and state laws.
Conducted performance evaluations, identifying areas for development and rewarding strong performance.
Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Facilitated team-building activities, enhancing team cohesion and morale.
Improved customer satisfaction by resolving complaints and inquiries promptly.
Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Assistant Manager
Video City | 1999 - 2001
Supervised daily store operations, ensuring smooth customer service and accurate transaction handling.
Trained team members on POS procedures, inventory checks, and membership processing.
Resolved customer concerns regarding rentals, returns, late fees, and product availability.
Monitored stock levels, organized media displays, and maintained organized sales floor conditions.
Assisted scheduling, shift coverage, and workload coordination to support efficient staffing.
Processed cash management tasks, balanced registers, and verified end-of-day reconciliation.
Supported loss prevention efforts by enforcing rental policies and securing merchandise.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
GED
University of Alaska Adult Education | Anchorage, AK