April Demanche
Manheim,PA
Summary
Calm, dependable professional with over 10 years of experience performing in high-pressure, fast-paced environments where safety, communication, and rapid prioritization are critical. Trusted leader with a proven ability to remain composed during peak-volume situations and support team-based operations. Currently pursuing Medical Assistant certification and seeking and entry-level role in the Emergency Department, to contribute to a patient-centered, safety-focused clinical environment.
Overview
10
10
years of professional experience
Work History
Manager / Bartender / Server
Highland Restaurant & Bar
Lancaster, Pennsylvania
05.2022 - 02.2026
- Served as a primary leadership figure and direct support to ownership, trusted with full operational responsibility during shifts
- Independently opened and closed the restaurant, including cash handling, deposits, and end-of-day procedures
- Led front-of-house and bar staff during high-volume service periods while maintaining operational flow
- Acted as point person during incidents, guest concerns, and staff issues, utilizing calm communication and de-escalation
- Maintained safety, cleanliness, and compliance standards in accordance with established procedures
- Balanced hands on service responsibilities with supervisory oversight and workflow prioritization
- Trained and supported new employees to ensure consistency, efficiency, and accountability
FOH / BOH team member / Supervisor / Manager
Chili’s Bar & Grill
Parkesburg, Pennsylvania
11.2015 - 03.2022
- Progressed internally through multiple roles based on performance, reliability, and leadership capability
- Supervised staff during daily operations and peak-volume service periods
- Supported both front-of-house and back-of-house workflows to maintain efficiency and service standards
- Assisted with training and onboarding new employees
- Addressed guest concerns professionally and escalated issues appropriately
- Maintained compliance with company policies, safety standards, and sanitation requirements
Education
Medical Assistant
Penn Foster Career School
Scranton, PA12-2026
High School Diploma -
Penn Foster Career School
Scranton, PA08-2024
Skills
- De-escalation and conflict management
- Rapid prioritization in high-volume environments
- Team-based workflow support
- Situational awareness and safety focus
- Adherence to policies, procedures, and protocols
- Professional composure in crisis situations
- Multitasking in fast-paced settings
- Clear communication under pressure
Timeline
Manager / Bartender / Server
Highland Restaurant & Bar
05.2022 - 02.2026
FOH / BOH team member / Supervisor / Manager
Chili’s Bar & Grill
11.2015 - 03.2022
Medical Assistant
Penn Foster Career School
High School Diploma -
Penn Foster Career School