April Dempsey
Wellford,SC
Summary
Compassionate Veterinary Assistant with practical experience in managing vet clinic operations, patient care, and administrative duties. Strengths include deep knowledge of animal health procedures, strong communication skills to liaise between vets, pet owners, and office staff, and adaptability in high-stress situations. Proven ability to make a positive impact through improved clinic organization and efficiency.
Overview
24
24
years of professional experience
Work History
Veterinary Assistant
Banfield The Pet Hospital
Greenville , SC
04.2003 - Current
- Maintained accurate medical records of all patients.
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Educated clients on proper animal health care routines.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Obtained information and history from clients to maintain medical charts.
- Communicated with veterinarians and staff members to maintain patient flow.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Trained new veterinary staff on office procedures and requirements.
- Assisted veterinarians during procedures and examinations, calming animals and handing instruments.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- I have also been a Client Service Coordinator and helped with checking in and out clients and patients. I answer phones, set up appointments, and answer general questions.
- Although, I am currently a VA, I have been a practice manager and shift lead almost 10 years ago. I could make schedules, hiring and training, ordereding supplies for the hospital. I preformed team meetings and addressed concerns.
Key Holder
Kirkland's Home
Spartanburg, South Carolina
09.2000 - 04.2003
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Tracked stock movement to ensure availability of merchandise for customers.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Replenished merchandise displays throughout the store as needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associate of Science - Veterinary Medicine (Pre-Veterinarian)
Spartanburg Methodist College
Spartanburg, SC05-2002
Some College (No Degree) -
University of South Carolina Upstate
Spartanburg, SCSkills
- Animal restraint
- Surgical procedures and support
- Animal Safety
- Gowning and gloving procedures
- Reception support
- Lab operations
- Diagnostic Imaging
- Veterinary standards and procedures
- Anesthesia monitoring
- Medical record-keeping
- Patient Flow Management
- Client Education
Timeline
Veterinary Assistant
Banfield The Pet Hospital
04.2003 - Current
Key Holder
Kirkland's Home
09.2000 - 04.2003
Associate of Science - Veterinary Medicine (Pre-Veterinarian)
Spartanburg Methodist College
Some College (No Degree) -
University of South Carolina Upstate