April D. Hanford
Gloversville
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Domestic Violence Advocate
Family Counseling Center
03.2025 - 11.2025
- Assisted clients in identifying community resources and connecting with appropriate services.
- Developed and maintained strong relationships with community resources for successful referrals.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Responsible for assisting clients with Family Court orders ( i.e. Orders of Protections)
- Responsible for intake of non-residential and residential clients needing Domestic Violence Advocacy
Typist/Clerical
Fulton County Dept of Social Services
12.2023 - 02.2025
- Responsible for updating the NYS homeless log (HMIS)
- Responsible for the intake of applications and documentation required for Social Services Programs (i.e Temporary Assistance, SNAP, HEAP)
- Responsible for scheduling appointments for examiners for Social Service programs
Cashier
Price Chopper
07.2023 - 10.2024
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
Teacher's Assistant
Gloversville Enlarged School District
11.2022 - 10.2023
- Supported classroom activities, tutoring, and reviewing work.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Maintained safety and security by overseeing students in recess environments.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Copied, organized and distributed classroom assignments or other paperwork.
Customer Service Representative
Enlightened Staffing
05.2022 - 08.2022
- NYS Child Support Enforcement
- Assisted New York State residents with questions regarding their child support payments and or applications.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Detailed payment options and explained price, receipt and billing details to customers.
Data Entry
Kelly Services Staffing
08.2019 - 02.2020
- Temp position
- Typed description of media productions and matched with incoming media productions from other countries
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Completed data entry tasks with accuracy and efficiency.
- Completed administrative tasks such as answering phones, filing paperwork and data entry.
Customer Service Representative
Maximus Corp.
08.2013 - 04.2014
- NYS Ins Marketplace
- Assisted New York State residents with the application process under the Affordable Care Act.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Education
Bachelor of Arts - Law and Society
Sage College of Albany
Albany, NY05.2007
Associate of Applied Science - Criminal Justice
Fulton Montgomery C.C.
Johnstown, NY05.2005
Associate of Applied Science - General Studies
Fulton Montgomery C.C.
Johnstown, NY05.1998
Internship -
Fulton County District Attorney’s Office
07.2006
Skills
- NYS fingerprinted and background check passing ability
- Victim advocacy
- Shelter arrangements
- Legal support
- Safety planning
- Goal setting
- Case documentation
- Organizational skills
- Case management
- Client advocacy
Accomplishments
Internship with The Fulton County District Attorney's Office 2007
Certification
Certified Teacher's Assistant
Certified in Handle with Care Training
DASA Trained
Child Abuse Awareness Trained
Timeline
Domestic Violence Advocate
Family Counseling Center
03.2025 - 11.2025
Typist/Clerical
Fulton County Dept of Social Services
12.2023 - 02.2025
Cashier
Price Chopper
07.2023 - 10.2024
Teacher's Assistant
Gloversville Enlarged School District
11.2022 - 10.2023
Customer Service Representative
Enlightened Staffing
05.2022 - 08.2022
Data Entry
Kelly Services Staffing
08.2019 - 02.2020
Customer Service Representative
Maximus Corp.
08.2013 - 04.2014
Bachelor of Arts - Law and Society
Sage College of Albany
Associate of Applied Science - Criminal Justice
Fulton Montgomery C.C.
Associate of Applied Science - General Studies
Fulton Montgomery C.C.
Internship -
Fulton County District Attorney’s Office