Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

April D. Hoelle

Operations Specialist
Lino Lakes,MN

Summary

Quality leader. Strong knowledge of banking products and services. Plans, organizes and prioritizes work to make deadlines. Adept at problem solving. Valuable relationship building and training skills. Set high standards for myself and the success of a team.

Overview

26
26
years of professional experience

Work History

Info Security Specialist/Officer

U.S. Bank
04.2020 - 04.2025
  • I was given the option to return back to my prior position as Info Security Specialist to play to my strengths and this gave me the opportunity to enhance my knowledge with the current team processes and applications. I was instrumental in the transition of the new Manager to learn our daily tasks and expectations. I quickly adapted to my change in position with positivity and perseverance. I was chosen to participate in the PPP project which was to research and apply action to those in need of financial assistance during the pandemic. Once this task was completed, I continued my work as a specialist which included managing many different access requests in a queue, updating process procedures, collaboration with my team to streamline our daily work to lessen missed SLA for our Business Partners. I strive to be a leader to those who are currently on my Team and new hires as well.

TT&SS Manager

U.S. Bank
12.2018 - 04.2020
  • My most recent position given as a Manager was to maintain team schedules to ensure coverage for daily/weekly tasks, approve procedures updated by the team, reviewing quarterly and audit reports. Responding to both internal and external Customers regarding setup issues or urgent requests and then delegate to the team for completion. I also continued to assist my team with high volume work by completing some of the peer reviews and validations that would need to be completed same day to ensure our SLA was met. I would also attend onboarding discussions that involved my team to ensure we had everything we need to work that application along with the required bi-weekly meetings with the team and with individual one on one conversations.

Data Security Specialist

U.S. Bank
05.2015 - 12.2018
  • This position involved
  • > Provisioning user access within the 200+ Applications within SAS (System Access Services)
  • > Monitoring a shared mailbox answering access questions and/or looking into access issues
  • > Updating high volume of procedures in the OGR Database
  • > Volunteering to be available as needed for support of applications on weekends/holidays
  • > Training other team members on new applications to support
  • Was promoted as an Officer (May 2016)

Treasury Management Senior Technical Specialist

U.S. Bank
01.1999 - 01.2015
  • Worked with multiple Banking products
  • > SinglePoint
  • > Information reporting
  • > Diverse Web Banking systems
  • > Online Banking setup
  • > Assignment of secure tokens
  • > Previous day reporting transmission conversions
  • > Fax/Email reporting database
  • Projects
  • > Participated in large mailing of secure tokens
  • > Several detailed cleanup projects
  • Additional tasks
  • > Respond to issues/questions that come into a group email
  • > Assigned to reviewing co-workers daily work
  • > Maintained ACH Risk deletions

Education

High School Diploma -

Rosemount High School
Rosemount, MN
06-1990

Skills

  • Access control
  • Incident response
  • Professionalism
  • InfoSec

Accomplishments

AWARDS AND HONORS

2015-Present

Received 300+ eCards

9 Bronze Shield Awards

1 Silver Shield

Timeline

Info Security Specialist/Officer

U.S. Bank
04.2020 - 04.2025

TT&SS Manager

U.S. Bank
12.2018 - 04.2020

Data Security Specialist

U.S. Bank
05.2015 - 12.2018

Treasury Management Senior Technical Specialist

U.S. Bank
01.1999 - 01.2015

High School Diploma -

Rosemount High School

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April D. HoelleOperations Specialist