April Dickson
Marana,AZ
Summary
Driven and customer-focused retail professional with proven expertise in enhancing customer satisfaction and streamlining operations at Fry's Food And Drug. Excelled in POS systems and complex problem-solving, boosting efficiency and sales floor appearance. Demonstrated exceptional communication and interpersonal skills, ensuring high levels of customer loyalty and team cohesion.
Overview
17
17
years of professional experience
Work History
Retail Worker
Fry's Food And Drug
Tucson, AZ
09.2007 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Diploma -
Marana High School
Marana, AZ05.2018
Skills
- Patience and Empathy
- Reliability and punctuality
- Store Cleaning
- Cash Handling Accuracy
- Store maintenance
- Stock replenishment
- Merchandise Display
- Shipment Receiving
- Order Processing
- Sales Promotion
- Loss prevention awareness
- Customer Assistance
- Cash Register Operation
- Complex Problem-Solving
- POS Systems
- Reliable and Responsible
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Creative Thinking
- Positive Customer Engagement
- Organization
- Inventory and Stocking
Timeline
Retail Worker
Fry's Food And Drug
09.2007 - Current
Diploma -
Marana High School