April Dini
Lacey,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Unemployment Claims Specialist
ICM
09.2015 - 03.2017
- Maintained positive working relationship with fellow staff and management.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Paralegal
Henderson Law Group, PLLC
03.2007 - 07.2015
- Participated in client interviews, observed questioning process and documented information.
- Prepared clients for appointments, depositions and testimony.
- Trained staff on office procedures and case-specific duties.
- Organized exhibits for trial by preparing materials and supporting documentation.
- Maintained contract database with relevant information for categorization and easy access.
- Interviewed clients and obtained vital case information to support associates.
- Prepared compliance and regulatory forms for legal cases and suits.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
Education
High School Diploma -
North Thurston High School
OlympiaSkills
- Legal research
- Proficient in MS office
- Case management
- Client communication
- Office administration
- Notary public
- Document preparation
- Calendar management
- File organization
- Document filing
- Confidentiality
- Claims processing
- Teamwork
Timeline
Unemployment Claims Specialist
ICM
09.2015 - 03.2017
Paralegal
Henderson Law Group, PLLC
03.2007 - 07.2015
High School Diploma -
North Thurston High School