Holly McGrew
West Jordan,Utah
Overview
20
20
years of professional experience
Work History
Unemployment Claims Specialist
State Of Utah DWS
11.2024 - Current
- Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
Unemployment Adjudicator
State Of Utah DWS
11.2023 - 11.2024
- Evaluated claims by analyzing case files, conducting interviews with both employers and claimants, and reviewing relevant documentation to make accurate determinations on claims.
Case Management Team
Wayfair.com
10.2023 - 11.2023
- Customer Support, Frontline Support, Engagement Coordinator
- Helping and guiding teammates while staying organized and making sure my Metrics are met
Administration
Energy Concepts, Fresno, CA
10.2016 - 06.2017
- Customer Service, Customer Support, Scheduling, Billing, Warranties, New Accounts, Reception, Financial Management
Tax preparer / Manager
Liberty Tax Service, Fresno, CA
12.2013 - 05.2016
- Management, Tax Preparer, Customer Service, IRS auditing, Scheduling, Hiring/Firing, Tax school preparation and teaching
Owner
The HollyDay Inn, Fresno, CA
04.2007 - 12.2013
- Scheduling, Multi-tasking and organizing age appropriate learning along with general childcare, Budgeting, Tax preparation, Account reconciliation and Inventory
Call Center supervisor
AIS Market Research, Fresno, CA
05.2005 - 04.2007
- Customer service, Scheduling, Ensuring quality production with nightly deadlines, Nationwide client communication, Participate screening, Organizing and hosting focus groups, Handling employee complaints and disputes efficiently and fairly, Data entry, Alpha-numeric filing and general office duties
Education
Degree -
McLane High School
Fresno, CA06.1999
Skills
- Administrative support, Excellent customer service, Call center supervision, Excellent verbal and written communication, Experience in Cubs, windows XP professional, including Microsoft word and Microsoft excel, Reception,10-key, Scheduling, Payroll and Data entry
Timeline
Unemployment Claims Specialist
State Of Utah DWS
11.2024 - Current
Unemployment Adjudicator
State Of Utah DWS
11.2023 - 11.2024
Case Management Team
Wayfair.com
10.2023 - 11.2023
Administration
Energy Concepts, Fresno, CA
10.2016 - 06.2017
Tax preparer / Manager
Liberty Tax Service, Fresno, CA
12.2013 - 05.2016
Owner
The HollyDay Inn, Fresno, CA
04.2007 - 12.2013
Call Center supervisor
AIS Market Research, Fresno, CA
05.2005 - 04.2007
Degree -
McLane High School
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