April Dollar
Lakeland,FL
Summary
Detail-oriented Accounts Receivable Specialist with extensive experience in financial data analysis and customer relationship management across diverse industries. Expertise in negotiation tactics, account reconciliation, and regulatory compliance enhances operational efficiency and customer satisfaction. Strong communication and problem-solving skills drive effective client interactions and financial resolutions. Committed to high productivity and continuous learning in finance management.
Overview
19
19
years of professional experience
2
2
Certifications
Work History
Patient Account Collector Remote
Rotech Healthcare
Lakeland, Florida
01.2024 - 02.2026
- Managed patient accounts and resolved billing inquiries efficiently.
- Communicated with patients to explain account balances and payment options.
- Processed insurance claims and verified patient eligibility accurately.
- Utilized billing software to maintain accurate account records.
- Coordinated with healthcare providers to obtain necessary documentation promptly.
- Followed up on outstanding payments to ensure timely collections.
- Facilitated patient payment plans tailored to individual financial situations.
- Collaborated with team members to improve collection processes and strategies.
- Provided timely feedback on system improvements needed related to collections processes.
- Assessed patient account records to determine appropriate collection action including contacting insurance companies for additional information or payment status updates.
- Identified and implemented process improvements in collections department to enhance operational efficiency.
- Utilized various systems such as Excel, Access, Outlook, Word. to manage accounts receivable processes.
- Communicated effectively with external stakeholders such as third-party vendors or attorneys.
- Maintained accurate documentation of all collection activities in accordance with company policy and procedures.
- Negotiated patient payment arrangements in alignment with established policies, ensuring compliance and satisfaction.
- Participated in training sessions designed to enhance knowledge of collections best practices.
- Processed refunds requests in compliance with state laws and regulations.
- Researched complex billing issues and provided resolution recommendations within specified timeframes.
- Performed daily audits of delinquent accounts and identified discrepancies between expected payments and actual payments received.
- Ensured proper application of payments received from customers when reconciling accounts receivable ledgers.
- Analyzed credit reports to make decisions about extending credit terms or taking legal action against delinquent accounts.
- Implemented new methods for resolving disputes quickly while still adhering to organizational standards.
- Conducted follow-up calls to patients to discuss account balances, payment plans, and other financial obligations.
- Established contact with customers via phone calls or written correspondence in order to collect on past due invoices.
- Reviewed and validated patient accounts for accuracy of data entry to ensure compliance with regulatory guidelines.
- Coordinated account transfers between departments as necessary based on changing circumstances.
- Investigated and resolved customer inquiries regarding billing issues while maintaining a high level of customer service.
- Interfaced regularly with internal teams such as sales, finance, accounting. to resolve outstanding items impacting customer accounts.
Senior Mortgage Loan Closer Remote
Digital Risks
Maitland, Florida
07.2022 - 12.2024
- Facilitated closing processes by scheduling meetings and coordinating logistics.
- Managed post-closing tasks, ensuring timely delivery of documents to relevant parties.
- Coordinated with borrowers to gather required documentation and information.
- Communicated with underwriting teams to resolve issues on loan files.
- Maintained up-to-date knowledge of industry regulations affecting mortgage closings.
- Trained junior staff on closing procedures and best practices in mortgage processing.
- Prepared HUD-1 settlement statements for review by customers prior to closing.
- Collaborated with title companies to ensure smooth transfer of property titles.
- Conducted pre-closing meetings with clients to review loan terms and conditions.
- Performed quality control reviews on completed files prior to submission for final auditing.
- Monitored mortgage loan progress from origination to post-closing, ensuring compliance with timelines.
- Verified accuracy of information on loan applications and supporting documents.
- Provided guidance to borrowers throughout the entire loan process from application to close.
- Advised customers regarding home equity loans and lines of credit.
- Assisted in the preparation of closing documents ensuring compliance with all applicable laws, regulations and lender requirements.
- Gathered client debt, credit and income information to determine loan eligibility.
- Processed funds disbursements for closed mortgage loans according to established procedures.
- Informed customers of application deadlines, approvals and denials.
- Educated customers regarding actions and strategies for debt repayment.
- Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
- Verified applicant information by consulting with outside agencies, credit bureaus and businesses.
- Submitted applications to credit analysts.
- Complied applications and paperwork and double-checked for accuracy.
- Analyzed new markets and developed referral networks to locate new loan prospects.
- Analyzed market trends to advise clients on optimal timing for loan applications.
- Maintained up-to-date knowledge of various loan products and compliance regulations.
- Monitored loan progress, ensuring timely processing and closing.
- Streamlined application procedures, resulting in faster loan processing times.
- Coordinated with underwriters for loan approval and final decision-making.
- Conducted risk assessments on loan applications using predictive models.
- Evaluated and approved loan applications based on established criteria.
- Conducted comprehensive financial analyses to assess borrower's ability to repay.
Mortgage Loan Processor Remote
Digital Risks
Maitland, Florida
06.2019 - 05.2022
- Processed loan applications and verified financial documentation for accuracy.
- Coordinated communication among borrowers, lenders, real estate agents to facilitate loan processing.
- Reviewed credit reports to assess borrower eligibility for mortgage loans.
- Prepared loan files for underwriting and ensured compliance with regulations.
- Established timelines for loan processing to enhance workflow efficiency.
- Assisted clients in understanding mortgage options and application procedures.
- Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Communicated regularly with customers throughout the entire process from origination through closing.
- Processed loan documents and ensured compliance with federal regulations.
- Inspected loan documentation for mistakes and corrected discrepancies.
- Organized files electronically according to document type and date received.
- Completed closing process by collaborating with attorneys, title companies and government clerks.
- Researched discrepancies in documentation received from applicants or third parties.
- Coordinated activities between lenders, attorneys, realtors, insurance companies.
- Reviewed HUD-1 settlement statements before closings to ensure accuracy and compliance.
- Prepared closing documents, including title policies, deeds, and other related items.
- Determined loan eligibility by conducting income analysis, credit checks and repayment ability reviews.
- Compiled documentation required for submission to government agencies for processing.
- Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans.
- Conducted quality control reviews on closed loans for accuracy.
Mortgage Underwrtiter
Pentagon Credit Union
Lakeland, Florida
03.2017 - 04.2019
- Evaluated loan applications for creditworthiness and compliance with regulations.
- Analyzed financial documents to determine borrower eligibility for mortgage products.
- Collaborated with loan officers to clarify borrower information and resolve application discrepancies, ensuring accurate assessments.
- Utilized underwriting software to assess risk and approve or deny applications.
- Communicated decisions effectively to stakeholders, including borrowers and real estate agents.
- Reviewed appraisals and title reports for accuracy and adherence to guidelines.
- Provided guidance to junior underwriters on complex cases and best practices.
- Maintained up-to-date knowledge of industry trends and regulations to enhance compliance and inform underwriting decisions.
- Issued clear written conditions for approval of mortgage loans.
- Resolved document mistakes and discrepancies and identified signs of fraudulent activity.
- Verified employment history and income of applicants.
- Analyzed financial documents such as tax returns, bank statements, pay stubs, and credit reports to determine borrower's ability to repay the loan.
- Assessed risk levels associated with each loan application based on established criteria.
- Reviewed and evaluated loan applications and supporting documents.
- Determined whether or not to approve or deny a loan application in accordance with company guidelines.
- Maintained up-to-date knowledge of changing laws and regulations related to mortgage lending.
- Collaborated with cross-functional teams on special projects involving underwriting initiatives.
- Conducted due diligence reviews of loans prior to closing.
- Maintained compliance with company and regulatory policies.
- Analyzed applicant assets and credit history to determine willingness and capacity to repay proposed mortgage obligation.
- Determined loan eligibility and approved or rejected applications.
- Prepared detailed underwriting reports for management review.
- Liaised with lenders, appraisers, and other third parties to communicate needs and requirements.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Improved underwriting processes through feedback and identification of efficiency gains, streamlining operations for enhanced accuracy.
Lead Teller
Wells Fargo & Company
Lakeland, Florida
01.2015 - 02.2017
- Supervised daily operations and teller activities in a high-volume bank environment.
- Ensured compliance with banking policies and procedures during customer transactions.
- Trained new tellers on systems and customer service standards to enhance team effectiveness.
- Managed cash flow and balanced cash drawers at the end of each shift.
- Conducted regular audits to ensure accuracy in financial transactions and reporting.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Identified potential fraud risks or suspicious activities within the branch's financial accounts.
- Provided ongoing coaching and feedback to tellers on their job performance.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Created strategies to identify and capitalize on sales opportunities through cross-selling of bank services.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Audited teller transactions for accuracy prior to submission for processing.
- Tracked inventory levels of supplies necessary for daily operations.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
- Processed customer transactions including deposits, withdrawals, transfers, loan payments.
- Kept teller window areas clean, organized, and fully stocked.
- Facilitated weekly staff meetings to align on goals and review performance metrics.
- Took on additional shifts during busy periods to minimize staffing shortages.
Supervisor
Bealls Outlet
Lakeland, Florida
11.2012 - 12.2014
- Supervised daily operations and maintained store organization across departments.
- Trained and guided staff to enhance customer service skills and product knowledge.
- Managed inventory levels, ensuring accurate stock replenishment and displays.
- Led team meetings to align on goals, policies, and sales strategies.
- Resolved customer inquiries and complaints efficiently to ensure satisfaction.
- Implemented store layout changes to improve shopping experience and accessibility.
- Collaborated with management to develop promotional displays and merchandising strategies.
- Enforced safety procedures to maintain a secure environment for staff and customers.
- Directed and supervised team of 15 employees in daily operations.
- Followed company policies to ensure alignment with objectives and communication standards.
- Recruited, hired, trained, mentored, coached, and evaluated staff.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Presented reports on team performance and challenges to senior management, highlighting key achievements.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Identified and implemented process improvements, enhancing operational efficiency.
Assistant Store Manager
Family Dollar
Lakeland, Florida
01.2007 - 09.2012
- Supervised daily operations to ensure smooth store functionality.
- Coordinated team schedules to ensure optimal staff coverage during peak hours.
- Trained new employees on store policies and customer service standards.
- Resolved customer complaints to maintain a positive shopping experience.
- Conducted cash register audits to ensure accuracy and compliance with financial policies.
- Implemented visual merchandising strategies to enhance product presentation.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures and reconciled discrepancies.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Organized weekly meetings with department heads to review progress on key objectives.
- Supervised daily store operations, ensuring efficient workflow and excellent customer service.
- Collaborated with upper management on strategic planning and promotional events.
- Monitored sales performance to identify trends and inform operational strategies.
Education
Associate of Science -
Keiser University
Fort Lauderdale, FL05-2018
High School Diploma -
West Area Adult School
Lakeland, FL12-2017
Skills
- Insurance claims processing
- Medical billing
- Patient account management
- Billing software
- Insurance verification
- Payment processing
- Debt recovery expertise
- Debt negotiation
- Debt settlement
- Accurate payment posting
- Financial data analysis
- Regulatory compliance
- HIPAA compliance
- Negotiation strategies
- Credit extension negotiation
- Team collaboration
- Teamwork and collaboration
- Process improvement
- Continuous improvement
- Problem solving
- Creative problem solving
- Analytical and critical thinking
- Analytical skills
- Account investigation
- Risk management
- Skip tracing
- Data entry proficiency
- Data entry accuracy
- Data entry skills
- Time management
- Multitasking capacity
- Conflict resolution
- Dispute resolution
- Customer relationship management
- Customer service
- Goal-oriented mindset
- Telephone etiquette
- Strong negotiation skills
- Teamwork
- Managing delinquent accounts
- Report writing
- Multitasking capacity
- Dispute resolution
Certification
Certified Nurse Assistant
Timeline
Patient Account Collector Remote
Rotech Healthcare
01.2024 - 02.2026
Senior Mortgage Loan Closer Remote
Digital Risks
07.2022 - 12.2024
Mortgage Loan Processor Remote
Digital Risks
06.2019 - 05.2022
Mortgage Underwrtiter
Pentagon Credit Union
03.2017 - 04.2019
Lead Teller
Wells Fargo & Company
01.2015 - 02.2017
Supervisor
Bealls Outlet
11.2012 - 12.2014
Assistant Store Manager
Family Dollar
01.2007 - 09.2012
Associate of Science -
Keiser University
High School Diploma -
West Area Adult School