April Drisdale
Dallas,TX
Summary
Dedicated professional with 11+ years of experience in customer service, education support, and community engagement. Proven ability to connect families with resources, foster safe environments, and promote student success through collaboration and organization. Highly skilled in multitasking, communication, and addressing diverse community needs.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service Advocate
Optum United HealthCare
Irving, TX
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
School Monitor (Grades: 9-12)
Dallas Independent School District (Skyline High S
Dallas, TX
11.2024 - Current
- Monitor student behavior and enforce school rules, ensuring compliance with the student code of conduct.
- Resolve conflicts and confrontations, reporting disturbances and complaints to supervisors.
- Supervise traffic flow and parking on campus grounds; document incidents and maintain safety records.
- Assist in school events, extracurricular activities, and graduation ceremonies to ensure student supervision.
- Write detailed reports on daily activities, property damage, theft, and unusual occurrences.
Food Service Assistant – Districtwide (185 Days)
Dallas Independent School District, DISD
Dallas, TX
09.2024 - 11.2024
- Supported food preparation, service, and cleaning duties in adherence to high safety and sanitation standards.
- Assisted with meal preparation for breakfast, lunch, and supper programs according to standardized recipes.
- Ensured proper storage of food and supplies, monitored serving stations, and replenished as required.
- Operated cashier duties, managed meal counts and maintained accurate temperature records for equipment and food.
- Cleaned cafeteria and kitchen areas, ensuring compliance with health regulations and safety policies.
Data Entry Management Coordinator
3D Lash and Brow
Dallas, TX
04.2019 - 09.2024
- Managed accurate data entry and administrative support for community-focused programs..
- Maintained secure database systems by implementing robust security protocols and access controls.
- Participated in weekly conference calls with management to discuss department updates and strategies.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Certified Patient Care Technician
Dallas College El Centro
Dallas, TX
06.2017 - 01.2018
- Provides comprehensive instruction and lab experience in wellness theory, patient care skills, safety protocols, cultural impact, and health documentation for effective healthcare operations.
- Covers pharmacological principles, including drug classifications, actions, uses, adverse effects, administration methods, and dosage calculations.
- Prepares graduates with hands-on training to perform body systems assessments, EKG procedures, venipuncture, I.V. management, medical record handling, and basic first aid application.
- Equips students with the ability to utilize Universal Precautions and develop tailored patient teaching plans to support healthcare delivery.
- Prepares candidates for the National Healthcareer Association (NHA) Certified Patient Care Technician/Assistant exam (CPCT/A), enabling them to earn the title of Certified Patient Care Technician.
Customer Service Representative Agent
Cornerstone Staffing, U.S. Mint
Dallas, TX
02.2017 - 05.2017
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Delivered excellent customer service to diverse clients, ensuring satisfaction and building trust.
Education
Bachelor of Science - Business Management
Texas Southern University
Houston, TXBachelor of Science - Business Management And Small Entreperune
University of Phoenix
Arlington, TXCertificate of Patient Care Technician - Healthcare
El Centro College
Dallas, TX01-2018
Skills
- Family and Community Engagement
- Event Coordination and Planning
- Volunteer and Stakeholder Collaboration
- Conflict Resolution and Student Supervision
- Safety and Security Operations
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Data Entry and Reporting
- Bond Notary Public State of Texas
- Certified Patient Care Technician
- Phlebotomy Technician
Accomplishments
Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
English
Timeline
School Monitor (Grades: 9-12)
Dallas Independent School District (Skyline High S
11.2024 - Current
Food Service Assistant – Districtwide (185 Days)
Dallas Independent School District, DISD
09.2024 - 11.2024
Data Entry Management Coordinator
3D Lash and Brow
04.2019 - 09.2024
Certified Patient Care Technician
Dallas College El Centro
06.2017 - 01.2018
Customer Service Representative Agent
Cornerstone Staffing, U.S. Mint
02.2017 - 05.2017
Customer Service Advocate
Optum United HealthCare
Bachelor of Science - Business Management
Texas Southern University
Bachelor of Science - Business Management And Small Entreperune
University of Phoenix
Certificate of Patient Care Technician - Healthcare
El Centro College
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