APRIL D. WRIGHT

• Lead quality assurance programs and compliance initiatives within a regulated plasma collection environment to ensure adherence with company policies, industry standards, and government regulations. Provide independent oversight of center operations while partnering with leadership to promote safety, quality, and operational excellence.
• Lead center quality programs by overseeing internal inspections, regulatory readiness activities, quality reviews, audits, and corrective and preventive action (CAPA) plans.
• Maintain continuous audit readiness by monitoring compliance with FDA, GHA, CLIA, OSHA, and company-specific standards, policies, and procedures.
• Provide independent quality oversight separate from daily operational activities by conducting objective reviews of documentation, processes, training compliance, and operational controls.
• Partner with the Center Manager, Center Director and leadership team to identify risks, improve processes, and strengthen quality and safety performance.
• Analyzed quality data, trends, deviations, and performance metrics to identify process improvement opportunities and reduce risks.
• Developed and implemented action plans addressing compliance gaps, enhancing documentation practices, and supporting sustainable process improvements.
• Manage deviation investigations, root cause analyses, effectiveness checks, and CAPA documentation to ensure timely resolution and regulatory compliance.
• Collaborate with operational teams to reinforce quality culture, accountability, and adherence to standard operating procedures (SOPs).
• Created and maintained quality trackers, reports, and documentation systems to enhance visibility of compliance status and operational performance.
• Support preparation and execution of internal, corporate, and external regulatory audits by reviewing documentation, identifying gaps, and coordinating corrective actions.
• Promote continuous improvement through data-driven decision-making, process reviews, and employee education initiatives.

• Managed provider credentialing and enrollment activities within a highly regulated healthcare environment.
• Reviewed documentation for accuracy and compliance with regulatory and payer requirements, ensuring adherence to standards.
• Conducted quality reviews and resolved discrepancies, maintaining accurate records to uphold integrity of healthcare provider network.
• Collaborated with internal departments to streamline workflows and ensure compliance with established procedures.
• Applied policies, procedures, and regulatory guidelines to complex provider-related issues.

Currently pursuing Bachelor's degree in Business Administration – Human Resources Concentration