April Enerson
South Lake Tahoe,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Reservationist
Balloon Pacific
03.2023 - Current
- Answered incoming phone calls and enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries from interested patrons for hot air balloon flights.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Maintained up-to-date knowledge of policies, rates, and promotions to provide accurate information to guests.
House Keeper
Vacasa
01.2022 - 03.2023
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room/home turnovers.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
House Keeper
Fallen Leaf Properties
05.2014 - 10.2022
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Responsible for cleaning vacation rentals, as well as private homes that meet professional cleaning standards
- Assisted in "opening cabins" for the season, including providing deep cleanings in preparation for guest arrivals
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Restaurant Supervisor
Sierra At Tahoe Ski Resort
11.2020 - 04.2021
- Monitored food preparation, production, and plating for quality control.
- Controlled food costs and managed inventory to reduce waste.
- Trained new hires in food handling and safety protocols.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
Restaurant Lead
Sierra At Tahoe Ski Resort
11.2015 - 04.2020
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined restaurant operations with effective communication between front-of-house and kitchen staff.
- Managed inventory effectively to minimize waste and reduce costs associated with overstocking or shortages.
- Submitted product order daily
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Education
High School Diploma -
South Tahoe High School
South Lake Tahoe, CA06.2015
Skills
- Excellent Communication
- Problem Solving
- Time Management
- Detail Oriented
Timeline
Reservationist
Balloon Pacific
03.2023 - Current
House Keeper
Vacasa
01.2022 - 03.2023
Restaurant Supervisor
Sierra At Tahoe Ski Resort
11.2020 - 04.2021
Restaurant Lead
Sierra At Tahoe Ski Resort
11.2015 - 04.2020
House Keeper
Fallen Leaf Properties
05.2014 - 10.2022
High School Diploma -
South Tahoe High School