Summary
Overview
Work History
Education
Skills
clinical experience
references
Timeline
Generic

April Estrada

Baytown,TX

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Aiming to transfer skills to fill the RN Medical-Surgical role at Houston Methodist-Baytown and continue education towards BSN.

Overview

5
5
years of professional experience

Work History

Personal Shopper

H.E.B
06.2021 - Current
  • Enhanced client satisfaction by providing personalized shopping experiences based on individual preferences.
  • Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
  • Increased sales revenue by selecting high-quality products tailored to the unique needs of each client.

Customer Service Representative

Cheo's Tire Shop
08.2019 - 08.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Maintenance Crew Member

Pirates Bay Waterpark
05.2019 - 08.2019
  • Improved equipment efficiency by conducting regular preventive maintenance and repairs.
  • Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
  • Increased team productivity through effective communication and collaboration on maintenance tasks.

Education

Associate Degree in Nursing -

San Jacinto College District
Pasadena, TX
03.2024

Licensure - RN

NCLEX
04.2024

Associate Degree in General Studies -

Lee College
Baytown, TX
12.2021

Skills

  • Upbeat and Outgoing Attitude
  • Medication Administration
  • Patient Care
  • Care Plan Management
  • Patient Assessments
  • Interdisciplinary Collaboration
  • BLS Certified
  • Fluent in English & Spanish

clinical experience

Throughout my clinical rotations I familiarized myself with the software program used to chart as well as giving report and performing skills such as head to toe exams, taking vitals, inserting IV's, inserting indwelling catheters, and passing meds. Some facilities I have visited include UTMB, St. Joseph's, TCH, and Ben Taub. Units I have shadowed include medsurg, ICU, L&D, as well as ER.

references

Dr.Eris, Fatma - Clinical Instructor, San Jacinto College

(282) 928-4228

fatma.er@hotmail.com


Oliver-Block, Alyssia - Proffesor & Clinical Instructer, San Jacinto College
(281) 560-3730

alyssia.oliverblock@sjcd.edu


Andrade, April - Curbside Manager, H.E.B

(832) 597-6878

a797186@heb.com


Banda, Efren - Maintenance Team Manager, Pirates Bay Waterpark

(281) 422-1150

efren.banda@baytown.org

Timeline

Personal Shopper

H.E.B
06.2021 - Current

Customer Service Representative

Cheo's Tire Shop
08.2019 - 08.2020

Maintenance Crew Member

Pirates Bay Waterpark
05.2019 - 08.2019

Associate Degree in Nursing -

San Jacinto College District

Licensure - RN

NCLEX

Associate Degree in General Studies -

Lee College

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April Estrada