April Falkner
Alabaster,AL
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
10
10
years of professional experience
Work History
Insurance Sales Specialist
State Farm
Helena, AL
08.2022 - Current
- Generated quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Manager over 50 customer calls per day, both outbound and inbound.
Director of Sales
Homewood Suites by Hilton
11.2021 - 08.2022
- Cold calls and detailed research to find prospective business Plan and prepare all contracts and event orders for corporate and SMERF events
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
Billing Coordinator
Balch & Bingham LLP
08.2020 - 11.2021
- Plan, supervise and analyze billing and collection activities
- Develop strategies for improving cash collections and prompt account resolution Enlist new payment and denial trends
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Monitor credit balance creation and resolution with daily credit reports review
General Manager
Triad Property
11.2017 - 08.2020
- Manage all aspects of hotel environment through team of assistant managers and service members
- Process biweekly payroll for team of more than thirty including salaried managers, hourly and contract employees
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Custom Travel Planner
International Expeditions
09.2013 - 11.2017
- Plan, sell and execute custom travel arrangements
- Contract negotiations, budgets, tour pricing and marketing
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Education
Some College (No Degree) -
Jefferson State Community College
Birmingham, ALSkills
- Policy Feature Explanations
- Advertising Initiatives
- Promotions Programs
- Sales Quota Achievement
- Insurance Practices
- Partnership Management
- Client Account Management
Timeline
Insurance Sales Specialist
State Farm
08.2022 - Current
Director of Sales
Homewood Suites by Hilton
11.2021 - 08.2022
Billing Coordinator
Balch & Bingham LLP
08.2020 - 11.2021
General Manager
Triad Property
11.2017 - 08.2020
Custom Travel Planner
International Expeditions
09.2013 - 11.2017
Some College (No Degree) -
Jefferson State Community College