April Ferguson
Tuscaloosa,AL
Summary
Eager to leverage expertise in conflict resolution and employee relations as a Human Resource Specialist, bringing forth a robust understanding of HR policies and effective communication skills to enhance organizational culture and employee satisfaction. With a background in claims adjudication, crisis intervention, and customer service, poised to contribute to efficient HR operations and workforce management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Staffing Coordinator
Helping Hearts Senior Care
Tuscaloosa, AL
09.2021 - Current
- Coordinated full-cycle recruitment activities, including reviewing applications, scheduling interviews, and supporting candidate selection.
- Facilitated onboarding for newly hired employees by coordinating orientation activities, collecting employment documentation, and ensuring required paperwork was completed accurately.
- Served as a primary point of contact for employees regarding scheduling, leave requests, company policies, and employment-related questions.
- Maintained confidential personnel files and staffing records in accordance with company policies and applicable employment regulations.
- Reviewed employee time records and coordinated payroll information to support accurate employee compensation.
- Developed employee work schedules and adjusted staffing assignments to meet operational requirements while maintaining continuity of care.
- Worked collaboratively with supervisors and management to resolve staffing issues and support workforce planning.
HR Coordinator
SMP Automotive
Cottondale, AL
04.2021 - 08.2021
- Provided HR support to employees by responding to questions regarding policies, benefits, payroll, attendance, and leave procedures.
- Maintained personnel files and HR documentation while ensuring confidentiality and compliance with organizational policies.
- Assisted with benefits administration, payroll processing, onboarding activities, and employee record maintenance.
- Generated HR reports utilizing HRIS systems to monitor attendance, training requirements, and workforce information.
- Coordinated with management to ensure compliance with employment policies, labor regulations, and company procedures.
Lead Crisis Manager
Vaya Health
Asheville, NC
02.2016 - 03.2020
- Provided customer-focused support while documenting confidential client interactions within electronic record systems.
- Maintained detailed documentation to ensure accuracy, continuity of care, and compliance with organizational requirements.
- Coordinated services with internal departments and community partners to facilitate timely resolution of client needs.
- Utilized strong communication, problem-solving, and conflict resolution skills when responding to sensitive situations.
- Protected confidential information while maintaining professionalism and adherence to organizational policies.
HR Specialist II
Amazon
Tuscaloosa, AL
11.2011 - 01.2016
- Supported daily HR operations by assisting employees throughout the onboarding process and employment lifecycle.
- Created and maintained employee records with ADP and other HR systems while ensuring data accuracy and confidentiality.
- Responded to employee inquiries regarding HR policies, benefits, payroll, onboarding requirements, and employment procedures.
- Collaborated with recruiting staff to coordinate onboarding activities and improve the new hire experience.
- Maintained personnel files and HR documentation in accordance with company policies and recordkeeping requirements.
- Assisted with process improvement initiatives to enhance HR operations and employee support services.
- Worked collaboratively with HR team members to resolve employee concerns and provide timely customer service.
Education
Bachelor of Science - Business Administration, Human Resource Management
Strayer University
Birmingham, AL07-2019
CORE QUALIFICATIONS
- Human Resources Operations
- Recruitment & Staffing
- Employee Onboarding
- HR Customer Service
- Employee Relations
- Benefits Administration
- Payroll Support
- Personnel Records Management
- HRIS & ADP
- Policy Interpretation
- Regulatory Compliance
- Time & Attendance
- Personnel Documentation
- Microsoft Office Suite
- Confidential Records Management
- Process Improvement
Certification
- Certified Compensation Professional (CCP)
- Senior Professional in Human Resources (SPHR)
Timeline
Staffing Coordinator
Helping Hearts Senior Care
09.2021 - Current
HR Coordinator
SMP Automotive
04.2021 - 08.2021
Lead Crisis Manager
Vaya Health
02.2016 - 03.2020
HR Specialist II
Amazon
11.2011 - 01.2016
Bachelor of Science - Business Administration, Human Resource Management
Strayer University