April Fregd
Thayne
Summary
Dynamic customer service professional with extensive experience at Jackson Hole Mountain Resort, excelling in reservation management and payment processing. Proven ability to engage customers through active listening and problem-solving, ensuring satisfaction and accuracy. A self-starter known for organizational skills and attention to detail, consistently delivering exceptional service in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Ranger Station Volunteer
Manatee Springs State Park
Chiefland
01.2025 - 03.2025
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Maintained confidentiality of customer information in compliance with privacy regulations.
- Ensured all reservations were properly documented in the system.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Verified guest information and payment options ensuring accuracy and completeness.
Guest Services
Jackson Hole Mountain Resort
Jackson Hole
11.2022 - 08.2024
- Great customers help define their product needs.
- Profile building on the computer RPT system, ticket and pass sales, credit card, and cash sales.
- Provide superior customer service with directions to all aspects of the mountain.
- Greeted walk-in and phone guests, determining interests and needs.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Performed daily cashiering duties including balancing accounts at end of shift.
- Seasonal 2 winter and 1 summer.
Ranger Station
Jonathan Dickinson State Park
Hobe Sound
04.2024 - 06.2024
- Greet the guest.
- Take payments in cash or by credit card.
- Explain the park's features and camping.
- Balance at the end of the day.
Owner
Diva Stencils
Thayne
01.2015 - 01.2023
- File incorporation paperwork and submit yearly renewals
- Office admin for 8 employees based worldwide
- Design website, sales, accounting, pos sales computer and phone based, yearly taxes, accounting, shipping and receiving, ordering
- Customer service to resolve issues, help with ordering, final sales
Sous Chef
Brenthoven's
Alpine
01.2011 - 12.2012
- Monitored food products, driving quality, freshness and integrity.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Supervised kitchen food preparation in demanding, high-volume environments.
- Prepared workstations with ingredients and tools to increase efficiency.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
Office Manager
The Nordic Inn
01.2009 - 12.2011
- To greet each customer, check in or out customers
- Record and receive payment from customers
- Close out daily rentals, assist customers in the gift shop
- Provide concierge to customers, make reservations for hotel via phone and internet
- Also make dinner reservations via phone or in person
- Verify deliveries for correctness, provide and record payments
- AP/AR, bi-monthly payroll and general assistant to the needs of the owner and family
- Summer, PT and seasonal position
Education
Criminal Justice, Business Administration, Accounting
Western Wyoming Community College
01.2011
Skills
- Organization
- Problem solving
- Customer inquiry response
- Apple Computer
- PC Computer
- Self Starter
- Works Independently
- Accuracy
- Reservation management
- Customer service
- Payment processing
- Data entry
- Attention to detail
- Active listening
- Cash handling
References
References available upon request.
Timeline
Ranger Station Volunteer
Manatee Springs State Park
01.2025 - 03.2025
Ranger Station
Jonathan Dickinson State Park
04.2024 - 06.2024
Guest Services
Jackson Hole Mountain Resort
11.2022 - 08.2024
Owner
Diva Stencils
01.2015 - 01.2023
Sous Chef
Brenthoven's
01.2011 - 12.2012
Office Manager
The Nordic Inn
01.2009 - 12.2011
Criminal Justice, Business Administration, Accounting
Western Wyoming Community College
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