April Fusillo
Rockmart,United States
Summary
General Manager with 3 years experience dedicated to partnering with coworkers to promote engaging an empowering culture and experience for all. Well versed in building and maintaining relationships with customers, team members, and other cross functional leaders. Driven by a customer first mindset to achieve all sales or metrics goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant General Manager/MIT
Del Taco
09.2024 - Current
- Handled cash accurately and was in charge of banking.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage by ordering precise quantities of stock.
- Assisted in financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Mentored and motivated team members to achieve challenging business goals.
General Manager
Subway
06.2023 - 09.2024
- Oversaw all aspects of customer service and satisfaction, ensuring a positive experience for all guests, resulting in high retention rates and positive reviews
- Utilized data to track and measure the effectiveness of marketing initiatives and adjust strategies as needed, increasing specific sales by 25% within the first two weeks and 100% during my tenure
- Hired and trained a diverse team of sandwich artists
- Exceeded sales goals by 11% to 18% than previous year sales during my tenure
- Daily banking and weekly night deposits
- Partnered with other businesses to reduce theft
- Fostered a positive and empowered workplace environment, resulting in higher retention rates
- Reduced cost of goods sold by maintaining and streamlining inventory levels as well as training staff to be more efficient on sandwich builds
- Maintained high Health Department and Steritech inspection scores
Lead Server
Texas Roadhouse
08.2018 - 06.2020
- Assisted in day-to-day FOH operations to drive quality, standards and meet customer expectations
- Addressed guest concerns and resolved all issues to guests' satisfaction
- Adhered to safe work practices, food safety regulations and corporate guidelines
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service
- Mentored new servers on best practices for menu knowledge and customer interaction
Customer Service Specialist
Uber
04.2015 - 10.2017
- Engaged in polite conversation when appropriate to encourage passenger comfort
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift
- Coordinated efficient routes to avoid delays and optimize schedules
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing
Customer Service Representative
InfoCision Management Corporation
08.2011 - 12.2012
- Increased sales by offering advice on purchases and promoting additional products
- Achieved monthly sales goals +150% by promoting product benefits and enrolling new clients
- Researched sales opportunities and possible leads to exceed sales goals and increase profits
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
General Manager of Operations
Emidios Pizza
01.2008 - 10.2010
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service, which resulted in customer satisfaction score of 96%
- Successfully recruited, hired, onboarded, and trained 7 new team members
- Performed cash handling activities and secured nightly bank deposits
- Led and directed team members on effective methods, operations and procedures
- Developed, implemented and managed business plans to promote profitable food and beverage sales
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
- Improved sales processes, leading to an increase in team productivity
Education
Associate of Science - AS - Accounting
Everest University-Tampa
12.2009
Skills
- Operations management
- Inventory control
- Staff development
- Employee scheduling
- Food safety and sanitation
Certification
Servsafe, 09/01/24, Passing score of 97%
Timeline
Assistant General Manager/MIT
Del Taco
09.2024 - Current
General Manager
Subway
06.2023 - 09.2024
Lead Server
Texas Roadhouse
08.2018 - 06.2020
Customer Service Specialist
Uber
04.2015 - 10.2017
Customer Service Representative
InfoCision Management Corporation
08.2011 - 12.2012
General Manager of Operations
Emidios Pizza
01.2008 - 10.2010
Servsafe, 09/01/24, Passing score of 97%
Associate of Science - AS - Accounting
Everest University-Tampa
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