TAMMY BARNETT LUMMUS
Rockmart,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative/Insurance Sales Agent
Brown & Brown
Marietta, GA
09.2013 - 03.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered average of 65 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 32%.
Customer Service Representative/Insurance Sales Agent
Insurance Marketing Group, LLC
Marietta, GA
01.2011 - 09.2013
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Met customer call guidelines of 50 per day for service levels, handle time and productivity.
- Performed exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Cashier Specialist
Walmart
Hiram, GA
11.2009 - 01.2011
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored up to 20 new team members on POS system operation, customer service strategies and sales goals.
- Established daily tills for each cashier by counting out change and documenting total amounts end-of-shift review.
Education
Bachelor of Arts - Business Administration And Management
Strayer University
Washington, DC06.2023
Skills
- Production Quotas
- Comparing Products
- Troubleshooting and Resolution
- Consultations and Recommendations
- Online Chat
- Client Relationships
- Stress Management
- Documenting Problems
Timeline
Customer Service Representative/Insurance Sales Agent
Brown & Brown
09.2013 - 03.2017
Customer Service Representative/Insurance Sales Agent
Insurance Marketing Group, LLC
01.2011 - 09.2013
Cashier Specialist
Walmart
11.2009 - 01.2011
Bachelor of Arts - Business Administration And Management
Strayer University
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