Taiallanis Rodriguez-Acevedo
Dade City,FL
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Customer Service Representative Agent
Sitel
01.2023 - 05.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed 30-50 customer calls per day and maintained NPS of over 80%.
Housekeeper
Holiday Inn Express And Suites
01.2022 - 08.2022
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Documented and reported necessary facility and building repairs observed.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to requests from patrons for linens and toiletries.
- On average, cleaned and prepared over 10 guest rooms per day, sometimes over 15.
Education
GED -
Ged Testing
Florida08.2022
Skills
- Hospitality background
- Communication skills
- Focused and detail-oriented
- Creative problem solving
- Computer literate
- Customer service
- Conscientious
- Self-directed
- Production Quotas
- Comparing Products
- Creating Accounts
- Document Uploading
- Information Updates
- Stress Management
- Quality Control Policies
- Client Rapport-Building
- Collaborative Environments
- Product Selection
- Troubleshooting and Resolution
- Call Control
- Documenting Problems
- Microsoft Office
- Call Volume and Quality Metrics
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Trained in Salesforce
- Attention to Detail
- Product Line Knowledge
- Order and Refund Processing
- Daily Logs
- Customer Retention Strategies
- Customer Data Confidentiality
- Call Volume and Quality Metrics
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Trained in Salesforce
- Attention to Detail
- Product Line Knowledge
- Order and Refund Processing
- Daily Logs
- Customer Retention Strategies
- Customer Data Confidentiality
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
So remember to look up at the stars and not down at your feet. Try to make sense of what you see and wonder about what makes a universe exist. Be curious. And however difficult life may seem, there is always something you can do and succeed at. It matters that you just don't give up.
Stephen Hawking
Timeline
Customer Service Representative Agent
Sitel
01.2023 - 05.2023
Housekeeper
Holiday Inn Express And Suites
01.2022 - 08.2022
GED -
Ged Testing
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