Faith Martin
Meridian,ID
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AllState
09.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Improved patient satisfaction scores by simplifying billing process and enhancing transparency.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Researched billing and payment application errors.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Youth Development Professional
The Boys & Girls Club of Ada County
09.2022 - 01.2024
- Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
- Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
- Supervised youth and maintained security for each child under care.
- Enhanced youth development by implementing engaging and interactive programs tailored to individual needs.
- Implemented effective strategies for managing challenging behaviors while maintaining a safe and supportive atmosphere within our programs.
- Took part in sports, games, and movie nights with children.
- Encouraged children to talk issues out with each other and without anger, which eased tense situations.
- Coordinated youth programs and activities to enhance life quality and self-esteem.
- Led group discussions and activities to meet different community needs.
- Coordinated and managed activities for community service projects.
Housekeeper
Tree City Cleaning
09.2017 - 08.2022
- Used a cloth to dust picture frames and wall hangings
- Disinfected and mopped the bathrooms to keep the facilities sanitary and clean
- Cleaned the walls, carpets, and light fixtures on the spot
- Interacted with guests in a positive manner, which increased customer retention
- Implemented new cleaning processes and team strategies to reduce weekly manpower requirements by 1 hour
Gardener
Perfect Touch
05.2022 - 08.2022
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients
- Kept an eye on things
- Identified [Type] and [Type] pest damage and used the proper pesticides to mitigate and control the problem
- Used planned landscaping designs to determine where sod, sown grass, flowers, and foliage should be placed
Hostess
Kona Grill
10.2020 - 02.2021
- Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied
- Took credit card, cash, and gift certificate payments and gave cash transactions change
- Maintaining accurate waitlist quotes while efficiently directing the seating of guest parties
- Collaborated with front-of-house staff to reposition tables and rearrange seating to accommodate groups with special needs
- Make a call to confirm that the guests will show up for their scheduled appointment
- I'm doing a variety of cleaning and odd jobs around the restaurant
- Maintained open communication with the kitchen team to assess cooking times, avoid worker overload, and minimize customer dissatisfaction
- Assigned patrons to tables that were appropriate for their needs and rotated the restaurant sections
- Provide high-end customer service to waiting guests through entertainment and conversation, while also handling customer complaints and concerns in a professional and courteous manner
- Learned how to use a computer system and an open table program
- Seating guests and ensuring that each server has an equal number of patrons
- Assisted team members with food and beverage service
Salon Receptionist
Oh so nail and hair salons
06.2020 - 01.2021
- Cleaned salon equipment and organized facility linens
- Was in charge of answering clients' calls and keeping the schedule full
- Solved scheduling issues, improved operations, and provided excellent customer service
- Kept up with business operations in order to keep departments and employees informed about important work-related changes
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
- Provided excellent customer service in response to customer requests at the front desk
Education
Associate of Applied Science - Cosmetology
Oliver Finley Academy of Cosmetology
Boise, ID04-2025
GED -
CWI
Boise, ID01-2022
Skills
- Hospitality background
- Cleaning techniques
- Communication skills
- Customer service
- Focused and detail-oriented
- Hardworking
- Creative problem solving
- Vacuuming and sweeping
- Customer-oriented
- Scheduling
- OpenTable
- Gardening
- Host/Hostess
- Special Needs
- Serving Experience
- Commercial Cleaning
- Landscape Maintenance
- Retail Sales
- Childcare
- Residential Cleaning
- Microsoft Word
- Guest Services
- Laundry
- Leadership
- Data entry
- Critical thinking
- Active listening
- Call center experience
- Computer proficiency
- Complaint resolution
- Payment processing
- Professional telephone demeanor
- Follow-up skills
- Microsoft outlook
- Appointment scheduling
- Staff training
- De-escalation techniques
- Product sales
- Sales expertise
Certification
- CPR Certification
- Driver's License
Timeline
Customer Service Representative
AllState
09.2024 - 02.2025
Youth Development Professional
The Boys & Girls Club of Ada County
09.2022 - 01.2024
Gardener
Perfect Touch
05.2022 - 08.2022
Hostess
Kona Grill
10.2020 - 02.2021
Salon Receptionist
Oh so nail and hair salons
06.2020 - 01.2021
Housekeeper
Tree City Cleaning
09.2017 - 08.2022
Associate of Applied Science - Cosmetology
Oliver Finley Academy of Cosmetology
GED -
CWI
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