Tiffany Jackson
Prattville,AL
Summary
Results-driven Auto and Property Adjuster with expertise in Xactimate and CCC estimating. Skilled in managing complex claims and collaborating with vendors for efficient resolutions. Recognized for critical thinking and adaptability in high-pressure environments, ensuring thorough investigations and optimal client outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Large Loss Contents Adjuster
Allstate
05.2023 - 05.2025
- Secured licenses in all states requiring claims adjuster qualifications.
- Managed approximately 25 claims per week.
- Conducted thorough investigations, assessing coverage and liability through interviews and evidence.
- Verified property damage extent and determined appropriate coverage for claims.
- Communicated effectively with insureds, claimants, and professionals via multiple channels.
- Prepared accurate repair estimates using estimating systems for contents damage assessment.
- Developed detailed estimates for property repairs or replacements utilizing Xactimate software.
Senior Complex Adjuster
USAA
12.2021 - 04.2023
- Supported workload surges by fulfilling mandatory on-call duty during catastrophes.
- Managed approximately 40 claims per week.
- Managed complex claims caseload effectively, ensuring timely resolutions for clients.
- Facilitated claims resolution by partnering with preferred and out-of-network vendors.
- Investigated claim damages through discussions with insured and third-party witnesses.
- Resolved discrepancies and identified subrogation potential due to unique circumstances.
- Reviewed loss history and referred cases to Special Investigation Unit as needed.
Senior Inside Auto Claims Adjuster
Progressive Insurance
07.2016 - 12.2021
- Enhanced understanding of insurance policies to effectively manage claims.
- Investigated coverage, liability, and damage to resolve customer issues swiftly.
- Evaluated property damage, determined coverage, and provided accurate estimates.
- Negotiated moderate to complex injury claims for timely resolutions.
- Collaborated with insureds, claimants, and legal parties to gather claim information.
- Conducted thorough investigations of auto accidents to determine liability accurately.
- Evaluated and investigated over 1900 auto claims in a year and decided whether the insurer should pay claim.
Education
High School Diploma -
Paulding County High School
Dallas, Georgia05.1996
Skills
- Strong written and verbal communication
- Ability to multi-task
- Adaptability
- Ability to effectively deal with a diverse group individuals
- Xactimate Estimating
- XactContents
- CCC One Estimating
- Construction
- Claims investigation
- Damage assessment
- Policy interpretation
Certification
Property and Casualty License Adjuster
Timeline
Large Loss Contents Adjuster
Allstate
05.2023 - 05.2025
Senior Complex Adjuster
USAA
12.2021 - 04.2023
Senior Inside Auto Claims Adjuster
Progressive Insurance
07.2016 - 12.2021
High School Diploma -
Paulding County High School