Tiffany Jackson
Prattville
Summary
Experienced Large Loss Catastrophe Adjuster with proven expertise in Xactimate estimating and strong communication skills. Adept at managing complex claims and collaborating with vendors to achieve swift resolutions. Recognized for my articulate communication skills, ability to lead teams through challenging situations with confidence and clarity, critical thinking and adaptability in high-pressure environments, ensuring thorough investigations and optimal outcomes for clients. I am dedicated to achieving top-tier results and standing out in the field through forward-thinking approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Large Loss Catastrophe Adjuster
Allstate
05.2023 - 06.2025
- Licensed Property and Casualty Adjuster's License in every state that requires claim handlers to be licensed.
- Respond to claim events that require a deployed response such as fire, hail, hurricane, wind and flood claims.
- Investigated claims thoroughly, conducting interviews, reviewing policies, and analyzing evidence to determine coverage and liability.
- Verification of coverage, extent of damage to persons and property.
- Communicate clearly and effectively both verbally and in writing when dealing with insureds, claimants and other professionals. Correspond with insured via phone, in person or via email.
- Utilize estimating systems to prepare repair estimates reflecting property, contents and auto damage. Identify if property can be repaired or if it is a total loss and complete documentation per claim which will include vehicle make and model, and mileage.
- Developed detailed estimates for repair or replacement of damaged property using Xactimate software. Evaluate estimate and work with both out of network vendors and GHRN vendors inspection Property and Casualty claims which could include auto damage as well as roof, exterior as well interior of the property. Interior inspections may include attic, basement, and crawl spaces.
- Physical agility to allow for: walking; bending, reaching, kneeling, squatting, stooping, frequent lifting, carrying, unfolding, and climbing a ladder; ability to utilizing appropriate equipment in accordance with safety guidelines to traverse roofs at various heights and pitches for inspection of both residential and commercial structures; ability to crawl in tight spaces to gather information needed during the adjustment of a claim.
- Ability to complete Rope and Harness Safety Training (RAST).
Senior Complex Adjuster
USAA
12.2021 - 04.2023
- Supports workload surges and catastrophe response operations as needed including mandatory on-call dates. Assigned catastrophe deployment with minimal notice during designated catastrophe assignments.
- Proactively manage assigned claims caseload comprised of complex damage.
- Partner with out of network vendors and USAA preferred vendors to facilitate complex claims resolution.
- Investigate claim damage by speaking with the insured and third parties to the loss.
- Identify and resolve potential discrepancies and identify subrogation potential resulting from unguual circumstances.
- Identify concerns, review prior loss history and create Special Investigation Unit referrals when appropriate. Determine coverage for claim.
- Determine and negotiate complex claims settlement within authority limits.
- Maintain accurate, thorough and current file documentation throughout the claim process.
- Advanced knowledge of estimating technology platforms and virtual inspection tools to manage complex property insurance claims.
Auto Catastrophe Claims Adjuster
Progressive Insurance
06.2016 - 12.2021
- Respond to weather-related emergencies by traveling to help customers affected by a natural disaster.
- Investigate claim damage by speaking with the insured, and third parties.
- Determine the extent of the damage, evaluate customers property damage, determine coverage and submit estimates.
- Work with customer through out the claim. Resolve claim quickly and accurately.
Education
High School Diploma -
Paulding County High School
Dallas, Georgia05.1996
Skills
- Strong written and verbal communication
- Strong critical thinking, decision making and judgment skills
- Ability to multi-task
- Adaptability
- Great team member
- Physical agility to walk, climb, stoop, bend, reach, crawl, and lift during inspections
- Ability to lift, carry and unfold a ladder to inspect a roof for residential and commercial structures as well as vehicle inspections
- Xactimate Estimating
- XactContents
- CCC One Estimating
- Estimating software
- Construction
- Claims investigation
- Damage assessment
- Property inspection
Certification
Property and Casualty License Adjuster
Timeline
Large Loss Catastrophe Adjuster
Allstate
05.2023 - 06.2025
Senior Complex Adjuster
USAA
12.2021 - 04.2023
Auto Catastrophe Claims Adjuster
Progressive Insurance
06.2016 - 12.2021
High School Diploma -
Paulding County High School
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