Dant'eya Carter
Detroit
Summary
Dynamic professional with over 6 years of experience in customer interactions and service solutions within call center environments. Expertise in conflict resolution, communication, and problem-solving fosters high levels of customer satisfaction and loyalty. Recognized as an effective team collaborator, adaptable to evolving needs while consistently focused on achieving results through efficient and empathetic service. A reliable and proactive approach ensures alignment with both customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Express Adjuster
Allstate
09.2019 - 01.2025
- I prepare claims for subrogation, this assists Allstate in recovering funds used to repair vehicles and the deductibles for our customers.
- I use all the tools available to me to determine the responsible party in our non at fault claims.
- I work through a list of tasks daily and use my efficient desk management to maintain high task per hour.
- Investigated and evaluated claims to determine coverage and liability.
Customer Service Representative
StateServ Medical
08.2018 - 02.2019
- I made outbound calls to schedule deliveries of medical equipment for patients.
- Worked in a fast-paced environment to ensure the patient had everything they needed for comfort.
- Helped bridge the communication between the hospice and the patients to ensure accurate equipment delivery and return.
Call Center Representative
Preferred Homecare
04.2017 - 08.2018
- I coordinated deliveries, supplies, services, and setup/pick up of equipment.
- I prepared order processing paperwork.
- I worked closely with the IT department to pilot new programs for the company.
- I responded to telephone inquiries and assisted with orders from different medical offices.
- I worked on an authorization project to lower a list of over 400 pending authorization orders.
Education
High School Diploma -
Compadre Academy
Tempe, AZ05-2014
Skills
- Problem Solver
- Efficient Desk Management
- Independently Driven
- Team Collaborator
- Claims investigation
- Damage assessment
- Critical thinking
- Decision-making
- Active listening
- Claims processing
- Advanced computer skills
- Advanced oral and written communication skills
Timeline
Express Adjuster
Allstate
09.2019 - 01.2025
Customer Service Representative
StateServ Medical
08.2018 - 02.2019
Call Center Representative
Preferred Homecare
04.2017 - 08.2018
High School Diploma -
Compadre Academy