Summary
Overview
Work History
Education
Skills
Love Nature Music and very down to earth!
Timeline
Hi, I’m

April Garrett

ELKTON,MD
April Garrett

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

23
years of professional experience

Work History

Hertrich Ford Of Elkton
Elkton, MD

Auto Detailer
09.2023 - Current

Job overview

  • Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
  • Streamlined the detailing process for increased efficiency and reduced turnaround time.
  • Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
  • Performed high-quality paint correction tasks to remove scratches and swirl marks, resulting in improved vehicle appearance.

Lowes Home Improvment
North East, MD

Merchandising Service Team
04.2022 - 07.2022

Job overview

  • Improved customer satisfaction by providing timely and efficient service in a fast-paced environment.
  • Enhanced teamwork and communication among colleagues through regular collaboration and support.
  • Streamlined processes for order accuracy, resulting in reduced wait times and increased customer satisfaction.
  • Assisted in training new team members, ensuring adherence to company standards and policies.

Freightliner Of Elkton
Elkton, MD

Commercial Parts Delivery Driver
02.2020 - 12.2021

Job overview

  • Improved delivery efficiency by planning optimal routes and adhering to strict time schedules.
  • Ensured accurate order fulfillment for customer satisfaction, by double-checking parts against invoices before delivery.
  • Enhanced vehicle safety with routine maintenance checks and immediate reporting of any issues to the supervisor.
  • Demonstrated exceptional customer service skills, addressing client concerns and providing prompt solutions.

Cecil County Government
Elkton, MD

Transit Driver
01.2017 - 08.2021

Job overview

  • Improved passenger satisfaction by maintaining punctuality and adhering to transit schedules.
  • Enhanced transit safety by conducting thorough pre-trip vehicle inspections and addressing any maintenance issues.
  • Reduced conflicts on board by enforcing transit rules and regulations, promoting a positive environment for all passengers.
  • Assisted passengers with special needs, ensuring their comfort and accessibility during transit.
  • Constant Communication with leadership on how to update and improve transit system and routes

Allan Myers
Elkton, MD

Dump Truck Driver
06.2015 - 08.2016

Job overview

  • Enhanced operational efficiency by conducting thorough pre-trip and post-trip inspections on dump truck equipment.
  • Maintained a safe work environment by adhering to company safety protocols and traffic regulations during transport.
  • Improved job site productivity by efficiently delivering construction materials such as sand, gravel, and asphalt.
  • Collaborated with project managers to ensure timely delivery of required materials for various construction tasks.
  • Ensured accurate documentation by maintaining detailed records of all transported loads, distances traveled, and hours worked.
  • Contributed to team success by assisting colleagues with additional tasks when needed, ensuring smooth operations at job sites.
  • Assisted in the completion of construction projects through timely transportation of demolition debris to designated sites.

Gilberts Bus Company
Rising Sun, MD

Cecil County Public Schools
02.2012 - 06.2015

Job overview

Transported Pre-k Elementary, Middle and High School children safely and on time to school. Also Completed School Trips.

Maintained seating charts and safety of children while transporting.

  • Developed strong relationships with students'' families, working together to support academic success and address any concerns or challenges as they arise.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.

Bank Of America
Newark, DE

Credit Card Fraud Analyst
08.2005 - 08.2010

Job overview

  • Reduced credit card fraud by implementing effective monitoring and detection strategies.
  • Enhanced fraud prevention protocols by staying current on industry trends and best practices.
  • Collaborated with cross-functional teams to develop comprehensive fraud mitigation plans.
  • Identified potential fraudulent activities through meticulous data analysis and pattern recognition.
  • Handled Multiple line Phones.

TGI Fridays
Newark, DE

Waitress
03.2001 - 02.2002

Job overview

  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.

Education

Elkton High School
Elkton, MD

GED
06.2000

University Overview

Skills

  • Automotive Detailing
  • Exterior Waxing
  • Fabric Treatment
  • Showroom Maintenance
  • Engine Cleaning
  • High-Pressure Washing
  • Hand Tools
  • Odor removal techniques
  • Paint restoration techniques
  • Chemical handling knowledge
  • Polish application mastery
  • Attention to detail
  • Problem-solving aptitude
  • Clay bar treatment
  • Tire and wheel maintenance
  • Teamwork and collaboration
  • Waxing and sealing
  • Interior detailing proficiency
  • Convertible top care
  • Plastic restoration
  • Carpet and upholstery care
  • Expertise in detailing
  • Trim and molding care
  • Leather conditioning
  • Exterior detailing expertise
  • Headlight restoration
  • Effective communication
  • Glass cleaning techniques
  • Customer Service
  • Work Planning
  • Chemical Handling
  • Stain Removal
  • Upholstery Cleaning
  • Interior and Exterior Cleaning
  • Surface Polishing
  • Damage Prevention
  • Interior Vehicle Cleaning
  • Productivity and Time Management
  • Microsoft Office
  • Window Cleaning
  • Calm and Pleasant Demeanor
  • Vehicle Transport and Delivery
  • Decision-Making
  • Staff Assistance
  • Communication and Interpersonal Skills
  • Team Leadership
  • Conscientious and Detail-Oriented
  • Sweeping and Vacuuming
  • Goal-Driven
  • Honest and Dependable
  • Problem Identification
  • Strong Work Ethic
  • Team Cooperation
  • Reliable and Responsible
  • Creative Thinking

Love Nature Music and very down to earth!

Love Nature Music and very down to earth!

Music Is my main inspiration and Staple in my life. I am a true nature person and strive to be outdoors as much as possible.

I strongly live my life to be non judgemental and to live in a free clear and open mental state.

Timeline

Auto Detailer
Hertrich Ford Of Elkton
09.2023 - Current
Merchandising Service Team
Lowes Home Improvment
04.2022 - 07.2022
Commercial Parts Delivery Driver
Freightliner Of Elkton
02.2020 - 12.2021
Transit Driver
Cecil County Government
01.2017 - 08.2021
Dump Truck Driver
Allan Myers
06.2015 - 08.2016
Cecil County Public Schools
Gilberts Bus Company
02.2012 - 06.2015
Credit Card Fraud Analyst
Bank Of America
08.2005 - 08.2010
Waitress
TGI Fridays
03.2001 - 02.2002
Elkton High School
GED
April Garrett