April Sanchez
San Antonio,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Service Escalations Account Manager
UnitedHealthcare
San Antonio, TX
03.2014 - Current
- I take escalated calls for Dental commercial products as well as Medicare/Medicaid dental.
- I work assigned escalated tickets weekly that consist of researching, processing, & adjusting dental claims.
- I work with alongside with the finance department for escalated claim recovery issues and provider billing issues.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Customer Service Representative
Coventry Healthcare
San Antonio, TX
09.2013 - 01.2014
- Answered constant flow of customer calls with minimal wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Responded to customer requests for products, services, and company information.
Outbound Sales /Inbound Call Center Sales Representative
Xerox
San Antonio, TX
08.2012 - 06.2013
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Processed debit and credit card and electronic check payments.
- Demonstrated excellent multitasking abilities by managing multiple inbound calls simultaneously while maintaining attention to detail.
- Developed extensive knowledge of products and services to better assist customers.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Education
High School Diploma -
Highlands High School
San Antonio, TX05.2005
Skills
- Goals and performance
- Customer Relationships
- Dental claim processing
- Customer Service
- Internet savvy
- Teamwork and Collaboration
- Documentation And Reporting
- Issue Resolution
Timeline
Service Escalations Account Manager
UnitedHealthcare
03.2014 - Current
Customer Service Representative
Coventry Healthcare
09.2013 - 01.2014
Outbound Sales /Inbound Call Center Sales Representative
Xerox
08.2012 - 06.2013
High School Diploma -
Highlands High School