April Gonzalez
Ruidoso,New Mexico
Summary
Results-driven technology professional with extensive experience in software development, system administration, and technical support. Demonstrated expertise in problem-solving and performance optimization, successfully managing projects while fostering effective team collaboration. Committed to continuous learning to stay aligned with industry advancements and drive organizational success. Proven ability to build strong relationships with clients and colleagues, enhancing overall team performance.
Overview
14
14
years of professional experience
Work History
Youth Development Professional
Boys and Girls Club of Chaves and Lincoln Counties
Ruidoso, NM
07.2023 - Current
- Improved children's behavior through coping skills and other therapeutic interventions.
- Created a safe environment where youths could express themselves without fear of judgement.
- Provided homework help and tutoring in specific subjects.
- Documented actions and incidents associated with youth program participants.
- Oversaw safety and security of each youth under supervision.
- Communicated with challenged and troubled children in effort to exact positive impact and influence.
- Promoted positive self-esteem among all participants through encouraging words and affirmations.
Payroll Specialist
Chihuahua Engines Co.
Ruidoso, New Mexico
03.2011 - Current
- Prepared and submitted payroll reports for review by senior management.
- Managed timekeeping system and resolved any timecard discrepancies.
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Ensured that all necessary taxes were withheld accurately from each employee's paycheck.
- Prepared end-of-period payroll tax returns.
- Managed payroll processing for over XXX employees, ensuring accurate calculation of wages, bonuses, and deductions.
- Tracked employee vacation, personal and sick leave earnings and use.
- Prepared quarterly reports for government agencies such as 941s, W-2s, 1099s.
- Updated payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department and division transfers.
- Issued employees' paychecks and statements of earnings and deductions electronically.
- Managed payroll and time and attendance systems.
- Responded to employee inquiries regarding payroll and timekeeping.
- Kept informed on tax law changes that applied to payroll process.
Data Entry Clerk
TTEC
Remote, NM
01.2023 - 10.2024
- Compiled reports based on gathered information.
- Prepared payroll documentation by entering data into cumulative payroll document.
- Verified accuracy and completeness of data entry into the database system.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Checked source documents against entered data to ensure accuracy.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Operated various office equipment such as scanners, printers. when required.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Created spreadsheets to track data entries.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Updated existing records with new or revised information as needed.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Contacted customers via phone or email to address data inquiries.
- Proofread and edited documents to correct errors.
- Maintained confidentiality of sensitive information.
Teacher Assistant
Region IX Education Cooperative
Ruidoso, NM
08.2018 - 01.2023
- Assisted faculty members or staff with student conferences.
- Assisted teachers in preparing and organizing materials for classroom activities.
- Collected data on student performance and behavior.
- Attended staff meetings, trainings and workshops as required.
- Participated in parent conferences when requested by the teacher.
- Developed positive relationships with students to promote a safe learning environment.
- Maintained discipline in the classroom by monitoring student behavior.
- Monitored student progress towards IEP goals and objectives.
- Enforced rules for behavior and procedures for maintaining order among students.
- Conducted small group instruction sessions under the direction of the teacher or specialist.
- Encouraged positive behavior among students through rewards and recognition systems.
- Compiled resources such as books, videos, charts for use in classrooms.
- Explained class procedures, lab policies and important dates.
- Facilitated communication between parents and teachers regarding student progress.
- Communicated with parents and guardians about student daily activities, behaviors and related issues.
- Supervised recess periods and lunchtime activities.
Education
CDC - Early Childhood Education
ENMU Ruidoso
Ruidoso, NM07-2019
GED -
New Mexico Workforce Connection
Ruidoso, NM06-2011
Skills
- Safety
- Positive youth development
- Homework assistance
- Social-emotional learning
- Documentation skills
- Program planning
- New employee processing
- Multi-state payroll
- Time sheet review
- Policy adherence
- Payroll administration
- Employee file maintenance
- Telephone and email etiquette
- PTO accrual
- Record keeping
- Payroll processing
- Check writing
- Tax expertise
- Phone reception
- Letter writing
- Office correspondence
- Accounts receivable and payable
- Confidentiality
- Customer service
- HIPAA guideline compliance
- Appointment coordination
- Administering payroll
- Appointment scheduling
Languages
Spanish
Native/ Bilingual
Timeline
Youth Development Professional
Boys and Girls Club of Chaves and Lincoln Counties
07.2023 - Current
Data Entry Clerk
TTEC
01.2023 - 10.2024
Teacher Assistant
Region IX Education Cooperative
08.2018 - 01.2023
Payroll Specialist
Chihuahua Engines Co.
03.2011 - Current
CDC - Early Childhood Education
ENMU Ruidoso
GED -
New Mexico Workforce Connection