APRIL GREEN
Tecumseh,OK
Summary
Dedicated representative eager to utilize strong problem-solving and communication skills. Computer savvy with substantial understanding of customer service principles and internet platforms. Coachable and determined to effectively communicate products or services to customers. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Casino Housekeeper
Citizen Potawatomi Nation
02.2023 - Current
- Followed daily cleaning schedule to meet deadlines.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Vacuumed and mopped floors in the casino and common areas to maintain clean and tidy environment.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
Work From Home Customer Service Agent
Arise International
01.2023 - Current
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
- Developed customer service processes to improve customer satisfaction.
Production Associate 1
Adecco Staffing
11.2019 - 01.2023
- Operated equipment safely to minimize risks to personnel, equipment, and products
- Cross-trained in different production roles to effectively support operations
- Interpreted work instructions to plan and execute accurate production work
- Worked quickly but safely without accidents or mishaps
- Placed labels, company logos, and exterior parts on finished products
- Cleaned and organized work areas to remove safety hazards and maintain minimum level of production errors
- Moved products to the next station for further processing or packaging.
Manufacturing Specialist
Volt Workforce Solutions
06.2018 - 07.2019
- Operated Machines
- Moved Inventory
- Prevented Scrap material by following specs
- Moved inventory on a motorized cart and non-motorized carts
Call Center Customer Service Representative
Dialog Direct
06.2013 - 03.2015
- Researched customer issues to determine potential solutions and provided high-caliber customer service
- Addressed and resolved customer complaints and account issues or escalated to management
- Received incoming calls, accessed customer account
Education
Associate of Applied Science - Office Systems Technology
Collin County Community College
Frisco, TXSkills
- Commercial Cleaning
- Assignment Management
- Performance Appraisal
- Hardware Knowledge
- Loyalty Programs
- Knowledge Base
- Interaction Documentation
- Downstream Processing
- Customer Order Fulfillment
- Safety Management
- 5S Principles
- Duty Assignments
- Sanitation Procedures
- Organize Supplies
Timeline
Casino Housekeeper
Citizen Potawatomi Nation
02.2023 - Current
Work From Home Customer Service Agent
Arise International
01.2023 - Current
Production Associate 1
Adecco Staffing
11.2019 - 01.2023
Manufacturing Specialist
Volt Workforce Solutions
06.2018 - 07.2019
Call Center Customer Service Representative
Dialog Direct
06.2013 - 03.2015
Associate of Applied Science - Office Systems Technology
Collin County Community College
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