Katrina Gordon

• Maintained cleanliness of gaming areas, ensuring a safe and welcoming environment for guests.
• Performed routine inspections of facilities to identify cleaning needs and uphold standards.
• Operated cleaning equipment effectively, adhering to safety protocols during usage.
• Assisted in restocking supplies, contributing to efficient workflow in housekeeping operations.
• I worked the graveyard shift from 6 p.m. to 2 a.m.

• Set up, took down, and cleaned up for all events (meetings, parties/get-togethers, weddings, etc.).
• Assisted in daily operations ensuring compliance with safety and service standards.
• Provided support to guests, addressing inquiries and resolving issues promptly.
• Collaborated with team members to maintain cleanliness and organization of facility areas.
• Monitored inventory levels, assisting in stock replenishment and product displays.
• Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
• Supported the professional development of team members by regularly sharing best practices, encouraging ongoing learning, and promoting a culture of continuous improvement.

• Maintained cleanliness and organization of gaming areas, ensuring guest satisfaction.
• Executed daily cleaning tasks using industry-standard equipment and supplies.
• Assisted in training new staff on cleaning protocols and safety procedures.
• Conducted routine inspections to ensure compliance with sanitation standards.
• Implemented feedback from management to enhance cleanliness and presentation standards.
• Responded promptly to guest requests for additional services or amenities.
• Provided exceptional guest service by responding courteously and efficiently to inquiries or requests related to housekeeping concerns or general information about casino amenities.
• Communicated proactively with supervisors regarding any maintenance issues or safety concerns encountered during daily duties.
• Supported the casino''s appearance standards by performing deep-cleaning tasks on carpets, upholstery, and window treatments.
• Improved overall guest satisfaction by maintaining cleanliness and sanitation of casino gaming areas, restrooms, and lobby spaces.

This program is offered by all county and tribal aging units through ADRC and ADRS in Wisconsin.

Our purpose is to provide healthy meals (home-delivered meals and at the elderly nutrition site) and to provide a place to congregate (socialize, participate in activities, and have fun). Our goal is to "offer more than just a meal."

• Maintained cleanliness and organization of kitchen equipment and workstations.
• Assisted in food inventory management, ensuring proper stock levels and rotation.
• Collaborated with team members to streamline meal preparation processes.
• Prepared and portioned meals according to dietary guidelines for elderly clients.
• Socialized with the elders, promoted healthy living, and provided needed resources.
• Helped prepare, cook, and serve healthy meals for the elderly at our congregate site and home-delivered meals.
• Maintained cleanliness and organization of kitchen stations and storage areas.
• Communicated effectively with kitchen staff regarding customers' allergies, dietary needs, and other special requests.
• Gave every customer immediate and undivided attention.

• I cleaned hotel rooms at the hotel, and I also cleaned cabins and houses off-site. Also, supervised a team when off-site.
• Provided detailed and timely cleaning services while working in a fast-paced environment with multiple interruptions.
• Completed cleaning tasks while spending the majority of the day walking, twisting, bending, pushing, and kneeling to get the job done.
• Collaborated with housekeeping and maintenance departments to promptly address guest concerns and maintain room quality.
• Maintained a clean and hygienic environment for patients by performing housekeeping tasks regularly.
• Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
• Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.

• I bartended at the bar and took orders on the restaurant floor. I worked in the kitchen 2 to 3 times a week. At times when business was slow, I bartended, waitressed, cooked in the kitchen, and opened and closed the pub at the same time by myself.
• Crafted and served diverse cocktails and beverages to enhance customer satisfaction.
• Maintained cleanliness and organization of bar area to ensure compliance with health regulations.
• Managed inventory levels, ordering supplies to prevent shortages during peak hours.
• Provided training and guidance to new bartenders on techniques and customer service standards.
• Handled cash transactions accurately, ensuring secure payment processing and accountability.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, opening and closing the pub, printing sales reports, setting up for the incoming shift, preparing cash drawers, and taking inventory.
• Developed signature drink recipes, increasing menu appeal and attracting new patrons.

• The Early Childhood Centers mission is to use traditional Ojibwe values to guide efforts to promote the spiritual, emotional, physical, and cognitive wellness of the children, families, and community it serves. The Early Childhood Center offers Early Head Start home-based and center-based options, as well as Head Start center-based options, which serve the Red Cliff Reservation.
• Used diverse technologies to help students grasp materials and enhance overall education.
• Cultivated positive relationships with parents and students.
• Kept youth safe and secure at home and in the public.
• Taught own traditional Anishinaabe language.
• Developed engaging lesson plans to facilitate diverse learning styles.
• Implemented classroom management strategies to maintain positive learning environment.
• Adapted instructional materials to meet individual student needs effectively.
• Collaborated with staff to enhance curriculum delivery and support student success.

• Provided personalized care and support to clients in home environments.
• Assisted clients with daily living activities, enhancing overall quality of life.
• Worked closely with families, in and out of the homes.
• Delivered an exceptional level of service to each client by listening to concerns, answering questions, and giving advice and recommendations.
• Reviewed and provided comments on the adequacy of documents, and took necessary steps to cure any deficiencies.
• Developed individualized care plans in collaboration with families and medical professionals.
• Implemented strategies to improve client mobility and independence through tailored exercises.
• Advocated for client needs, fostering a supportive environment that promoted dignity and respect.
• Developed strong relationships with clients and families through compassionate care and open communication.
• Increased efficiency in the home setting by organizing household items and streamlining daily tasks for clients.
• Supported clients'' mental well-being by engaging in meaningful conversations and recreational activities.
• Ensured client safety by monitoring their environment and addressing potential hazards.
• Transported clients for medical and personal outings.
• Provided direct personal care and administrative services to clients.
• Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
• Researched and recommended community resources to meet clients' needs.
• Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.

• Opened and closed the store.
• Resolved customer inquiries through effective communication and problem-solving techniques.
• Processed orders and returns accurately using company software systems. Took orders by phone and walk-in/in-store.
• Maintained detailed records of customer interactions to improve service quality.
• Collaborated with team members to enhance workflow and ensure consistent service levels.
• Hand-tossed, prepped, and cooked pizzas, etc., as customers ordered them.
• Folded and stacked boxes.
• Trained new employees on customer service protocols and best practices.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.