Summary
Overview
Work History
Education
Skills
Timeline
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April Groettum

Andover,MN

Summary

Hardworking employee with outstanding customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

17
17
years of professional experience

Work History

Community Booths Coordinator

Andover Family Funfest
Andover, Minnesota
06.2024 - Current
  • Coordinated Community Booths and also assisted with fundraising efforts.
  • Maintained calendars of upcoming events, meetings and deadlines.
  • Collaborated with other volunteers to create a positive work environment.
  • Attended monthly meetings to discuss progress and future initiatives.
  • Helped with prep, set up, and breakdown of community events.

Customer Experience Specialist W@H 1A

Delta Air Lines, Inc
Minneapolis, MN
01.2023 - Current
  • Answered incoming calls promptly while providing courteous service, listening, caring, and connecting with our customer throughout the call.
  • Ensured accuracy of passenger data entered into the reservation system, such as name, address, contact details.
  • Explained fare rules and regulations to customers while helping them select appropriate flights.
  • Advised customers on available options regarding their travel plans when faced with delays or cancellations due to weather or mechanical issues.
  • Managed customer complaints professionally with a focus on resolution and satisfaction.

Bingo Caller/Video Horse Races/Pull Tab Operator

Andover Football Association
Andover , MN
11.2007 - 08.2023
  • Assisted in setup of equipment before each game including chairs, tables, microphones and sound systems.
  • Operated gaming equipment and monitored play to maintain security and protect house interests.
  • Called out numbers using traditional bingo lingo
  • Operated and Promoting Electronic Video Racing, keeping a fun environment.
  • Collected cash payment from players prior to each game and payouts to the winners.
  • Greeted and interacted with players and ensured a fun, pleasant atmosphere.
  • Answered patron questions about game rules and casino policies to promote positive customer service and brand loyalty.
  • Delivered high-energy and fun creating a memorable experience for event attendees

Education

Certificate in Travel And Tourism

McConnell Travel School
Minneapolis, MN
05-1991

Skills

  • Business Administration
  • Financial Management
  • Recordkeeping
  • Customer Service
  • Professional Networking
  • Event Planning

Timeline

Community Booths Coordinator

Andover Family Funfest
06.2024 - Current

Customer Experience Specialist W@H 1A

Delta Air Lines, Inc
01.2023 - Current

Bingo Caller/Video Horse Races/Pull Tab Operator

Andover Football Association
11.2007 - 08.2023

Certificate in Travel And Tourism

McConnell Travel School

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April Groettum