April Hall
Austell,Ga
Summary
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Overview
5
5
years of professional experience
Work History
Host/Manager
Chicago Pizza
Smyrna, GA
10.2024 - Current
- Greet guests, manage reservations, and oversee front-of-house operations.
- Supervise staff, coordinate dining room flow, and ensure high guest satisfaction.
- Resolve guest concerns, conduct training, and provide performance feedback.
- Assist with scheduling, inventory control, and daily reporting.
- Oversaw daily front-of-house operations to ensure exceptional guest experiences.
- Managed reservation system, optimizing table turnover and guest flow during peak hours.
- Coordinated with kitchen and waitstaff to ensure timely food delivery and guest satisfaction.
- Trained new hosts on operational procedures and customer service best practices.
- Fostered collaborative environment among staff, enhancing team performance during busy shifts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Wheelchair Agent
Delta (Accessibility Services)
Hartsfield International Airport
06.2021 - 04.2026
- Provide mobility assistance and accessibility services to guests.
- Coordinate seating and logistics to optimize guest experience and safety.
- Ensure compliance with safety and accessibility standards; collaborate with team on accommodations.
- Serve as primary point of contact for accessibility-related needs.
Server/Bartender
The Pizza Spot
Atlanta, GA
10.2022 - 09.2024
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bachelor Of Accounting - Accounting And Finance
Savannah State University
Savannah, GA06.2011
Skills
- Strong leadership
- Reservation management
- Takeout order processing
- Teamwork
- Customer service
- Problem-solving
- Organizational skills
- Adaptability and flexibility
Timeline
Host/Manager
Chicago Pizza
10.2024 - Current
Server/Bartender
The Pizza Spot
10.2022 - 09.2024
Wheelchair Agent
Delta (Accessibility Services)
06.2021 - 04.2026
Bachelor Of Accounting - Accounting And Finance
Savannah State University