April Hamilton
Brandon,MS
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
12
12
years of professional experience
Work History
Care Manager
Sagility
Remote, Remote
11.2025 - Current
- Coordinated care plans with healthcare providers and patients.
- Managed patient assessments to identify needs and preferences.
- Developed educational materials for patient support and empowerment.
- Organized follow-up appointments to ensure continuity of care.
- Maintained accurate patient records in electronic health systems.
- Assisted patients in navigating healthcare resources and services.
- Ensured that all documentation is completed accurately according to state regulations.
- Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of health.
- Participated in team meetings with other staff members to discuss case management issues.
- Monitored and evaluated the effectiveness of care plans, making adjustments as necessary to meet clients' evolving needs.
Direct Care Supervisior
Mississippi State Hospital
Pearl, Mississippi
01.2017 - 05.2025
- Supervised daily operations of direct care staff and patient interactions.
- Developed training programs for new staff on care protocols and policies.
- Coordinated patient care plans with interdisciplinary teams and healthcare providers.
- Conducted performance evaluations and provided feedback to direct care staff.
- Evaluated patient progress and adjusted care plans in collaboration with treatment teams.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Monitored staff's performance to ensure that quality standards were met.
Sales Associate
Old Navy
Flowood, Mississippi
01.2014 - 01.2017
- Assisted customers in selecting products to meet their needs.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in market place.
- Collaborated with team members to maintain store cleanliness and organization.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained records related to sales for store management.
Education
Associate of Arts -
Hinds Community College
Raymond, Mississippi, MS05-2017
Skills
- Care plan development
- Staff performance evaluation
- Patient care coordination
- Quality assurance monitoring
- Effective communication
- Team leadership
- Attention to detail
- Problem solving
- Care planning
- Health and safety
- First aid and CPR
- Behavioral support
- Team building
- Patient education
- Customer relationship management
- Product knowledge
- Data analysis
- Inventory management
- Training development
- Time management
Timeline
Care Manager
Sagility
11.2025 - Current
Direct Care Supervisior
Mississippi State Hospital
01.2017 - 05.2025
Sales Associate
Old Navy
01.2014 - 01.2017
Associate of Arts -
Hinds Community College