Christina Anderson
Townsend,MA
Summary
Mental health professional well-prepared to deliver impactful counseling services, focused on fostering client well-being through evidence-based practices. Extensive experience in providing comprehensive care and support, with strong emphasis on collaboration and adaptability. Known for excellent interpersonal skills and client-centered approach.
Overview
2026
2026
years of professional experience
Work History
Care Manager
Sunrise Senior Living
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assessed clients and developed plans to meet needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Utilized electronic health records systems proficiently for efficient documentation of clinical information according to regulatory standards.
- Prioritized time management effectively balancing competing demands within dynamic fast-paced healthcare environments.
- Communicated with patients, ensuring that medical information was kept private.
Pharmacy Technician
Bouvier Pharmacy
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Mental Health Counselor
TaraVista Behavioral Health
10.2024 - Current
- Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
- Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
- Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
- Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support.
- Implemented self-care practices for personal wellbeing and modeled healthy coping strategies for clients to emulate in their own lives.
- Evaluated client progress using standardized assessment tools, continuously refining treatment plans to address changing needs.
- Built rapport with diverse client populations, utilizing empathetic listening skills and culturally sensitive therapeutic practices.
- Facilitated therapeutic support groups focused on topics such as grief, addiction, or relationships to foster connection and shared healing experiences among participants.
- Enhanced patient engagement through the implementation of group therapy sessions focused on coping strategies and emotional regulation.
- Collaborated with interdisciplinary team members to provide comprehensive care for patients with mental health disorders.
- Delivered empathetic crisis intervention services, stabilizing clients during acute episodes and coordinating necessary care.
- Increased client satisfaction and trust through establishment of clear communication channels and feedback mechanisms.
- Observed and monitored client behavior and responses to treatment.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Encouraged patients to discuss experiences in group and individual settings.
Education
Bachelor of Arts - Human Services
Southern New Hampshire University
Manchester, NH04-2026
Skills
- Care planning
- Patient education
- ADL support
- Patient & family support
- Critical thinking
- HIPAA guidelines
- Decision-making
- Patient advocacy
- Problem identification
- Patient safety
- Case assessments
- Clinical documentation
- Service coordination
- Building rapport
- Individual counseling
- Crisis intervention
- Suicide prevention
- Multicultural competence
- Expertise in crisis intervention techniques
- Cultural sensitivity
- Substance abuse support
- Care plan development
- Flexible schedule
- Empathy development
- Developing relationships
Timeline
Mental Health Counselor
TaraVista Behavioral Health
10.2024 - Current
Care Manager
Sunrise Senior Living
Pharmacy Technician
Bouvier Pharmacy
Bachelor of Arts - Human Services
Southern New Hampshire University
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