Brooke Garvey-Marr
Townsend,MA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Server/Hostess
Applebee's Bar and Grill
06.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Hostess
UNOS
09.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Package takeout orders for customers properly and in a timely fashion.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Greeted and acknowledged guests and delivery drivers to foster highest level of service.
- Utilized standard greetings and telephone etiquette when addressing and speaking with guests.
- Transacted food and drink orders at POS in person and by phone.
- Kept take-out area well-stocked to facilitate speedy service.
- Adhered to food and drink packaging guidelines to optimize freshness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Babysitter
Multiple Families
09.2018 - Current
- Communicated positively with children and guardians.
- Established and maintained safe play environment for children.
- Provided developmentally appropriate activities for children.
- Organized and cleaned home after activities.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
Special Education Paraprofessional
Squanacook Early Childhood Center
06.2024 - 08.2024
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Offered student support through special accommodations, extra assistance, and assessments.
- Enhanced students'' learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
- Alerted instructor to student behavior or issues requiring intervention.
Barista/Cashier
Gourmet Donuts
03.2022 - 08.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Maintained cash drawer of $Amount or more per shift.
- Used POS system to enter orders, process payments and issue receipts.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Cultivated to recall customers' names and address each by name.
Baton Twirling Assistant Instructor
Gangi Bay State Strutters
09.2019 - 01.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Met needs of different students by adapting assistance methods.
Education
North Middlesex Regional
Townsend, MA05-2024
No Degree - Early Childhood Education
Fitchburg State University
Fitchburg, MA05-2028
Skills
- Dependable and Responsible
- Good Decision Making
- Creating Good Habits
- Relationship Building
- Proficient in Google Workspace
Accomplishments
- Collaborated with school social worker in the implementation of the eighth grade school embassador program "Peer Leaders". Member of Peer Leaders for two years.
- Created school-wide book club open to all students to increase student socialization following start of Covid-19 quarantine remote learning.
Additional Information
References available upon request.
Education
true
Timeline
Special Education Paraprofessional
Squanacook Early Childhood Center
06.2024 - 08.2024
Server/Hostess
Applebee's Bar and Grill
06.2023 - Current
Hostess
UNOS
09.2022 - Current
Barista/Cashier
Gourmet Donuts
03.2022 - 08.2022
Baton Twirling Assistant Instructor
Gangi Bay State Strutters
09.2019 - 01.2022
Babysitter
Multiple Families
09.2018 - Current
North Middlesex Regional
No Degree - Early Childhood Education
Fitchburg State University
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