April Hardin
Pooler,GA
Summary
Experienced Title Examiner with strong research, analysis, and attention to detail. Skilled in reviewing legal descriptions, verifying chain of title, and identifying defects to support accurate, timely title decisions.
Overview
13
13
years of professional experience
Work History
Title Examiner
Titlewave Southeast
Marietta, GA
06.2016 - 09.2026
- Validated legal descriptions, deeds, mortgages, and court records to ensure accuracy and compliance in title review.
- Analyzed title records to verify ownership status, liens, easements, and restrictions at TitleWave Southeast.
- Researched county databases and public records to confirm chain of title documentation.
- Identified title defects and exceptions, facilitating timely resolutions by closing and underwriting teams.
- Prepared title commitments and reports in alignment with company standards and procedures.
- Communicated findings with attorneys, lenders, and closing staff throughout file processing.
- Maintained organized case files and updated title notes within company record systems.
- Drafted reports summarizing title search findings, highlighting potential issues to inform decision-making and mitigate risks.
- Researched historical documents to verify boundaries between adjacent parcels.
Call Center Representative
Alorica
Kennesaw, GA
02.2014 - 06.2016
- Supported Alorica customer support with inbound call handling and account updates.
- Resolved customer questions using scripts, knowledge base, and call center systems.
- Documented call details, cases, and follow-up notes in CRM records.
- Escalated complex issues to supervisors and specialized support teams.
- Processed billing inquiries, payment concerns, and service requests for customers.
- Verified customer information and protected account data during every interaction.
- Maintained call quality standards through active listening and clear communication.
- Guided customers through troubleshooting steps for product, service, and account issues.
- Answered incoming calls, delivering professional and knowledgeable service to enhance customer experience.
- Answered, screened and processed high volume of calls daily with a call management system and web-based communications.
- Resolved customer complaints promptly, contributing to increased customer satisfaction.
- Navigated through computer systems to review information and respond appropriately to callers.
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
- Offered resolutions to de-escalate calls and solve customer issues.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Education
Associate of Arts - Early Education
Grand Rapids Community College
Grand Rapids, MI05-2012
Skills
- Title search
- Title defect resolution
- Legal review
- Title preparation
- Public records research
- Real estate documentation
- Real estate records
Timeline
Title Examiner
Titlewave Southeast
06.2016 - 09.2026
Call Center Representative
Alorica
02.2014 - 06.2016
Associate of Arts - Early Education
Grand Rapids Community College